ScentBox, Inc.Reviews of scentbox.com

Had the misfortune of receiving a Scentbox voucher as a gift from well meaning friends. I had a look at the scents on offer and wished to trial scents tagged as "Platinum" or "Premium". The website was incredible difficult to navigate and not user friendly at all. I would have happily paid more to receive the upgrade in subscription, but this was not possible through the website. I then emailed the company. They advised that they only update the subscriptions via email or phone. I requested that they phone me on certain times and dates, as I reluctant to provide credit card information via email. They failed to get back to me several times, so I had to chase. Eventually they said that because I was based in the UK, I would need to call them. In the meantime, imagine my surprise when I received an email saying my scent had been shipped! What scent? I emailed them back and they advised they just send it by the 7th if you have not picked anything, despite my ongoing query. They advised that the scent could be returned for FREE though. Naturally I queried whether the free returns applied to those based in the UK - it did not. Honestly, very difficult company to deal with, this is despite my willingness to spend more to receive a product I actually wanted. DO NOT PROVIDE THIS GIFT OR SUBSCRIBE, it is not worth it.

I was expecting something different than a little can with a twist lid. The scent was OK it lasted about 1hr . Not for me thanks.

Absolutely garbage service. Its been almost a month since i payed and its still not here. Good luck, i wouldnt suggest this for anybody. Scentbird doesnt have the best cologne but atleast you get it on time.

This company is ridiculous, I have a membership/subscription and I received my scent and sprayed it the first day I got it, noticed the bottle it came in was coming apart and went to use it again and as I was turning it up the top part came off and no product came out and there was such a strong smell of perfume like it was leaking so I just left it in the box. So I reached out to the company within a few days or so of getting it and was told the fragrance wasn't in stock anymore so I picked another one which was over 10 days ago and I emailed them again and was told it's still processing and I would have to wait 3 to 10 days for shipping. By the time I get it I will have gotten my other subscription. Totally unacceptable. I can't imagine it takes 2 or more weeks to process an order and ship it. I even offered to return the product that was sent to me so they can see it was defective and had nothing in it. I mean come on really what's the point in paying for something you don't get and then have to wait even longer for a replacement.

Horrible customer service. I canceled before my payment was coming out, they proceeded to charge my account even after I canceled. I emailed them letting them know it was a mistake on their end, they were so rude and didn't want to even hear my side. I told them to not send the package and after over 15 emails back and forth they just keep replying with the same message. "we will not be able to refund the current charge and you will receive your August shipment."

The couriers they use to send the product are not good. I got the first sample scent with no problem. The second time they tried once to deliver and sent it back to the warehouse. Needless to say I dont have the time nor patience to deal with that for something i can easily do on my own at a sample/decant site. These kinds of operations rank up with BMG and colombia house but with fragrances, and the aforementioned companies were also good at it back then, with the abscence of all the great things we have today to make life easy. Never missed a shipment from them. Anyway, dont use anything that uses garbage courier services. Stick to things that are tried, tested and true like snail mail, not lazy couriers. The service also didnt do much in regards to any apology except for "sorry your postal service didnt try more than once to deliver it". Lady! It was your couriers, not the friggin postal service you nimrod! So in closing, none of these services deserve anyones money. They are hacks. Go to a site near you and buy samples or decants on your own from reputable sites like fragrancex.com or fragranceprime.ca

I am giving one star because it is the lowest I can go. This perfume has dime store quality. No way this is a high end fragrance. The scent is awful! ScentBox employs a elderly rude customer service lady that hung up on me. Macys sales a sample box for $25 that proves a better selection than this stinky box!

This company is not kosher. They sent me what appears to be fake cologne. I am not an expert so I cannot be sure. However, what I am sure about is their less than scrupulous business practices. I read a response from another reviewer that said they could not cancel their subscription. The response argued that it wasn’t true and all they had to do was as go to ‘My account’ and hit cancel button. There is **NO** such button. Only a downgrade button, to a lesser plan. I will be contacting American Express, to remove the charge. Furthermore, their outer packaging is BEYOND A JOKE. I am a man an it came in a very girly looking gold feminine looking envelope. To the point that where I pick up my mail, the guy jokingly asks: “Are you ordering yourself ‘ladies perfume’ now? Also, when you call, you get a ‘cell phone’ personal voicemail, where the message is: “Mail box” is full! Yeah, full of other complaints!!! This is clearly fraud and they should be arrested for it.