ScentBox, Inc.Reviews of scentbox.com

charged me and didn’t send me my order. refused to refund my £26 basically fraud phone number doesn’t work emails online is like talking to a robot. lacks all common sense

What a joke got a perfume subscription for Christmas. No perfume !!!! . Been waiting 25 days for delivery. I guess its a scam . They do not refund . Unless you have money to waste do not subscribe.

I'm sooo disappointed in writing this review because I have been a Scentbox customer for 62 shipments! Yes, that's over 5 years. It wasn't until recently that I've been having issues with my order that made me cancel my longstanding subscription. I'm not sure if there's been a change behind the scenes but the customer service has gone down quite a bit. When making a complaint, they are very nonchalant and offer no help. I've had a delay in shipping due to supply issues" for the last 4 shipments and this last one that I'm currently still waiting for made me cancel my subscription and write this review. A shipping label was created on 01/09/2025 but I received an email on 01/14 that they were again having supply issues and that my shipment was delayed 4-5 business days. Well, today is 01/28 and the tracking no. from 01/09 has yet to be updated. I've emailed 3 times at this point, even expressing that I planned to cancel my over 5-year subscription and to that I was told "Unfortunately, we do not offer refunds on our monthly subscriptions. You will still receive your January shipment. Once you receive the shipping confirmation you will need to allow 7-10 business days, excluding holidays and weekends, for the parcel to arrive." They don't even acknowledge their wrongdoing, not even an apology. So I immediately cancelled my subscription. It's clear disregard of paying customer's complaints. So back to ScentBird I go.

Deceitful business. No customer care. I had a pause on the account for 12 months. Within 2 days it unpausing, I received a new credit card charge. I contacted customer service before they could ship a new perfume. They denied any refund or re-pause, and a couple days later, shipped out the product anyways. They do NOT care about the customer.

I would leave 0 starts as I never received my product . I bought a subscription for my son as a gift and never received it. The tracking indicates it still hadn't left facility a month later. After a few emails back amd forth I was told they do not refund subscriptions. Don't know if ill ever see the product I paid for. DO NOT FALL FOR THIS SCAM WORST CUSTOMER SERVICE BY A BUSINESS!!

I used to use Scentbird and everything was good. I just didn't use perfume that much so I stopped. I started Scentbox when I saw an ad. First scent smells almost exactly like the second. The label says they are different, I selected different scents for each month. They smell the same, and its not a good scent. My third scent is just hanging out at a shipping warehouse. I reached out the Scentbox to see if they could get any information on what is happening with this package bc its over a week late. They sent me exactly what I had said in a different order. They told me to track the package with X tracking number... I laughed bc I had sent them the same tracking number and mentioned what the tracking said. So thank you for just telling me to do what I already did. I canceled quick and the lost package may or may not get to me.

Honestly I have never did a review because I feel like it is not needed but the experience I have had with scentbox is outright outrageous. Literally all I can do is laugh with this unorganized company. You’ll pay a high subscription to receive your cologne at the end of the month or even midway the second month. It’s ridiculous. The customer service is terrible. You’re better off going to a service if you want to get cologne because this place is not it whatsoever. Just be prepared to be waiting. FOREVER TO NEVER RECEIVE THE ITEM YOU PURCHASE LOL

Some of the worst customer service that I've had in a long time. I sent an email to cancel my subscription before the cut-off point, but unfortunately, due to a poor internet connection, the email didn't send. I was only alerted to this after the subscription payment was taken out of my account. I emailed them the day after, and was told I could not cancel this month's subscription. This was irritating, but fair enough. However, because I did not pick any scents for the month, I was allocated the editor's picks. I had hoped that, given that the scents have not been shipped, and would not be shipped for another week, they would be lenient enough to let me change. Not only were they unwilling to let me pick my month's scents, but the editor's picks were all from the tier lower than what I was paying for! They were adamant that I could not change my scents, nor would they refund me the difference. Absolutely appalling customer service. In addition, all emails were responded to at least a day after I had sent them. Cannot recommend ScentBox in the slightest.