ScentBox, Inc.Reviews of scentbox.com

The way the website is designed is just bad, it feels like it’s from 2007. It’s misleading in the way that i went to a specific colognes page on their website and selected “0.27 oz subscription” thinking it would sign me up for the correct subscription level and have that as the first scent i received. they sent me a different scent instead and when i reached out to the customer support they blamed the issue on me and was very passive aggressive and rude. wont give a refund. just all around an awful experience and an awful company.

Absolutely ridiculous. I clicked Valaya when I first subscribed, didn’t get a notification… I emailed and they said I didn’t choose a scent. They said they will send the editors pick this month I said okay 🤷‍♀️ Mate. Tell me why I paid £7.49 for 8ml of Britney Spears fantasy when a FULL 100ML BOTTLE is £11 💀💀💀and the shipping took more than 2 weeks What an absolute joke 😂 avoid at all costs. Use TFS or another site.

I signed up trying to get Creed aventus edp. Unfortunately, I chose the standard option and not the platinum. I was unable to upgrade it. The only option was to send them an email requesting a change. I emailed them immediately. I just got a response telling me they're sending me their monthly cologne because I missed the cutoff date to change the subscription. So now I'm unable to get the Creed unless I subscribe for another month. I don't value this company.

So all off their customers have issues with supply the correct fragrance. Reading reviews here, everyone have issues on a monthly basis with stock issues. Me too. And I don't think we all have the same item in our basket. So there is something very wrong in the company and I believe not even the owners are interested of fixing it. I started my monthly subscription in the beginning of December... Surprise... Stock issue with my very first order. It came the end of January . My second order came on time - 2 days after my first order 🤣. Now my third order have again supply issue... And they are considered serious company. If I do that to my customers in UK, I will be out of business in no time. I advice do not deal with scentbox. Just not worth the hassle.

Same issue as with everyone else, they charge you but do not send your order.

Absolutely terrible customer service! I had an issue with my first order and their customer service was abysmal.

I paid for my first box on 8th Jan. I selected the top tier Platinum 3 fragrance option. The most expensive subscription. I waited for 2 weeks until the day of shipment (21st). nothing was shipped so i queried with scentbox. All 3 of my fragrances were out of stock. I asked to substitute for the next 3 fragrances on my list and was told, sure thats fine. 5 days later i had an email saying the next 3 fragrances were also out of stock. I have been chasing a refund for the past 2 weeks and have been told that they dont refund. Feels like a scam, they havent shipped me anything, seems they are UNABLE to ship me anything and refusing to refund. Probably the worst customer service experience of my life. I really would not recomend using Scentbox, you wont receive any fragrances and wont get a refund. I have needed to issue a chargeback with my credit card company due to the obvious fraud I have experienced. EDIT After many more emails they have decided to "refund" my shipping charge ($4 USD) but they have applied it to my scent bucks balance meaning I get a $4 discount if i ever order a full bottle from them. Why on earth Would i ever consider ordering a full bottle from these jokers. Absolute bunch of idiots, I have not had one apology from them.

I’ve read a few reviews saying they have had this same issue so I’m glad I cancelled. I just started my subscription early this month, it was supposed to be sent on the 14th and I got an email on the 17th I think saying supply issue and delay in shipment. Kept saying shipping label created and waiting for package at the post office. Messaged them and emailed them multiple times. Finally gave up and cancelled it on February 1st. Still have yet to receive that shipment but it’s whatever…