ScentBox, Inc.Reviews of scentbox.com

Backstory: started an exchange because I didn’t care for one of the scents I received. I placed the package in a USPS drop box the same day my return label was created. It has been over two weeks and the USPS still has not scanned my label. Obviously this is not Scentbox’s fault. I received an email from Scentbox saying that I still had not returned my item and the label needed to be used within 5 days or it would expire. I respond because I am concerned with it being over that period. I asked if I would have a problem with my return on their end since it has been over the label expiration period. The response I got was a rep rudely saying that I would get my exchange item once the original is returned. Since that didn’t answer my question (her response was obvious… why wouldn’t I know that?) I asked if USPS would have an issue with my label since they are saying it’s expires. The woman tells me to ask USPS. HUH?! SCENTBOX is telling me that the label expires in 5 days, not USPS, so why in the world would I call them about a package that they haven’t scanned yet asking if the label expires? The customer service I have experienced is subpar to say the very least. I had already made my choice to restart my premium service with Scentbox as opposed to Scentbird but I’ve changed my mind. Thanks for such a great experience Tracy. I hope I’m selected for a survey.

Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.

I have had a subscription for a few months now. I was happy until this months scent was “out of stock”. Received an initial email saying they would receive their shipment of the scent “any day now” and that I would still have me package of two scents per month before the 7-10 business days promise date. I emailed after that deadline came and went asking if I could switch my scent since it was so delayed. I received an obvious cut and paste response from Customer Service. It’s now been 14 business days since ship date and nothing. At this point I will receive next months scents before Septembers.

I purchased the platinum pack which is the most expensive and clearly directed as the cerebrally challenged customers such as myself who believed the service actually supplied the fragrances. I now understand this is an expensive VR game where you ‘really pay’ for a pretend service. I had to change my card due to being the victim of fraud. I got a message that the acc was updated and my money was taken but no fragrance arrived. I sent an email and received an informal response that was accusatory and rude. I then was told in another response that there was a supply issue. They then tried to shift my orders around which I did not want… I want the fragrances on the month I chose. This was too much to ask and 3 months in I smell the same as I did in may. My money has not been refunded as I clearly misunderstood the premise behind the business. Personally, I dont see the long term appeal of planning what fragrances I could hypothetically wear for the next 12 months. However there is a plus side which is why I awarded a generous 2 as it really should get 0. To those those of you that are fans of the pay2plan model I am launching car box next week. We have 3 tiers. ‘Family on a budget’, ‘Young Executive in debt’ and ‘Professional Athlete’. Depending on the package you choose you can pay £1,000 a month to imagine you ordered a new underpowered MPV every month. Spend £2000 - £5000 a month on a turbo charged hatch all the way up to an m3 or choose the £15,000 a month pack that allows you to pretend to order a sports car, luxury sedan or range topping SUV. If you want to order 2 or 3 cars a month… just pay as 2 or 3 times as much and we will allow you to log into our members area, we affectionately call ‘The Garage’ allowing you to send your friends your 12 month hypothetical car forecast. For those of you committing to £25,000 a month or more we will send you a £20 uber token valid for 6 months. Looking forward to my venture and thx to scentbox for introducing me to the pay2plan concept.

Had 1 box so far and I’m gonna wait to see what the second box is like but the first one I’m 100% sure the fragrance has been diluted, when you take the atomiser off and smell the perfume the strongest smell is alcohol and not the perfume notes, also the scent lasted about an hour, can’t believe I have been sent actual parfum or EDP if I were to guess its concentration is that of a cologne or Eau Fraiche Shame as the idea is great but I won’t be keeping my subscription going if the next box seems to be diluted too! The atomisers seem to be reasonable quality and delivery was pretty good from the USA just not sure of the quality of the product inside

Due to unreliable shipping (printing labels weeks before actually sending) We cancelled. Seems like the company is being run in someone's garage and a teenager is responding to customers. Good thing there are other options for this type of service!

Products available are great. However their shipping is so dang slow. I exchanged something 11/02 and the website says it received and PROCESSING. It’s now 12/5. This happens every month. Processing is a nightmare.

Received my box and scents and was satisfied, but none of my 4 Instagram messages or 3 emails have been replied to. Their customer service is 0 to None, will be cancelling my subscription.