ScentBox, Inc.Reviews of scentbox.com

I've received one scent and one case thus far and am pleased with the overall experience. Notably, your offerings surpass those of Scentbird, my previous subscription, especially considering the additional cost I incurred for a case, which prompted me to try your service. I'm currently awaiting my husband's arrival, expected today, and am still pending my second scent delivery. I believe the delay was due to the need to set up an extra perfume selection. My primary suggestion for improvement would be developing a mobile app, as the website occasionally experiences glitches, potentially on my end. Nonetheless, having an app would enhance the user experience and prove beneficial.

Great support, real people!

I’ve been a subscriber for 4+ years now (that sounds about right) and I’ve always had great things to say about Scentbox. I still find myself recommending it to friends and people I meet all the time. Just this month I realized I’d been charged for two months without receiving anything in the mail. This was odd because Scentbox has been so consistent, my monthly scent has always arrived. I reached out to Scentbox Customer Service, and they were incredibly easy to communicate with. They responded quickly and resolved the issue as fast as they could. When they told me when to expect both my regular shipment and the missed one, they were spot on. That really stood out to me because, lately, my customer service experiences in general have been pretty disappointing. Dead serious…Scentbox gave me hope again.

Great customer service

Only thing I'd complain is the shipping wait time on receiving but other than that no complaints customer service is quick to reply when requested and all the scents are definitely top of the line fragrances! 10/10 would recommend.

All but the last delivery was on time, and the scents were as chosen. There was a problem not with Scent Box, but with the post office for delivery. After several failed attempts at calling the local post office, I called Scent Box, and they were very friendly and understanding. They had another order shipped out immediately. This is a great company in a world now of not-so-great companies!!

I just got my first ScentBox and i have to say they blow scentbird out of the water. I canceled theirs after i got my firat delivery. The fragrances are so much better and you dont need to pay for cases they come in great twist up cases. I also got a few surprise discount cards for popular companies that came with it. I will totally be keeping this subscription going.

Great products and Greater customer service. Order always on time.