Scentair.comReviews of scentair.com

Terrible customer service. I pay a monthly fee, my device is not working. I contacted technical support, but the representative was very rude and disrespectful. He could not help me with my issue and said someone would contact me. I asked him when he just said again in a rude way that someone will contact me. I complained about him only after almost a week, someone called me and said they were sorry, and someone would contact me. It has been nearly a month since my first attempt, and I still have no working device. I will cancel my membership. I hope they will not continue charging my credit card like other reviews have written.

The scent of the product I ordered lasted two days. I have not smelled the aroma since. I stood over the product to try to smell it, but I could not smell anything.

I love the smell of the cartridges but no way do they last 30 days. I received a 50% off coupon so ordered a second diffuser and several cartridges. Three weeks later, they still had not shipped so I emailed, and got a canned response saying my order should arrive shortly or I could request a refund. I requested a refund, 7 days later and still no response to that request. Second email I sent got a response as that my refund would take 7-10 business days from my follow up date to process….what??? They had no problem taking my money within seconds of me placing the order…. Update: wanted to edit that I did finally get my refund on 1/29/25. They did acknowledge that there was a significant delay and also sent me products, which they did not have to do - so I do appreciate that

I have had a terrible experience with ScentAir. Despite multiple attempts to cancel my $200/month subscription, they continue to charge my credit card every month. They also send far more air freshener cartridges than I could possibly use for my business, and to make matters worse, their cartridges require the proprietary ScentAir Whisper™ MAX Diffuser to work. After months of frustration, they finally agreed to cancel my subscription—but only after I returned the diffuser. Now, I’m left with a pile of useless air freshener cartridges and no diffuser. Even after sending the diffuser back, they still charged my credit card and auto-renewed a subscription I no longer wanted. Ultimately, I had to contact my credit card company to file a chargeback and block further payments. Once ScentAir gets your credit card info, it feels impossible to escape their subscription trap. Their products are overpriced, their subscription model is predatory, and their customer service is unhelpful. I strongly advise against doing business with ScentAir.

Scentair gave codes for 15-25% that do not work. After emailing them several times, Scentair never responded. Then they took away bundles, so there is no discount for buying in bulk. They don't even run a Black Friday sale. I really wanted a unit and the seaside driftwood. This website is a great disappointment.

Scent air have been challenging to deal with. We ordered our fall scent Sept. 4, we were sent the wrong one and still havent recived the correct scent we actually ordered, its now Oct. 21. When we call in no one knows where the correct shipment is or even if its been sent. The rep wont return my calls or answer my emails. They really need to make an effort to do better.

I did have an issue but this was resolved and resolved well.

They set me a used machine full of scratches and fingerprints. I want a refund. I been trying to reach them for 3 days they do not reply. The cartridge re fills doubled in price after I ordered. 2 cartridges is 168.00 canadian. BUYER BEWARE