Scentair.comReviews of scentair.com

ScentAir was eager to sign me on as a client, responding within hours and scheduling a meeting the next day with a strong urge to get the contract signed. After signing, there was no communication at all. No questions about the fragrance, no follow up on the equipment, and no questions about the experience. This leads me to believe that although, the air smells great now, these guys only care about the money. With over 20 extra cartridges, I asked if they would please just let me out of my contract. I only had a little over a month to go and customer service being so poor. I thought we could meet in the middle. It was a no go and this review could have been avoided.

Honestly have had this maybe 5 to 6 months love it when it works, but it never has worked. The Wi-Fi part doesn’t work except the light. I have to hold it and press it down and pray and pray hold and press it down. It starts and stops. That’s the only way I can get it to work has never worked from day one I have emailed them, but they don’t respond ever.

I love the smell of the cartridges but no way do they last 30 days. I received a 50% off coupon so ordered a second diffuser and several cartridges. Three weeks later, they still had not shipped so I emailed, and got a canned response saying my order should arrive shortly or I could request a refund. I requested a refund, 7 days later and still no response to that request. Second email I sent got a response as that my refund would take 7-10 business days from my follow up date to process….what??? They had no problem taking my money within seconds of me placing the order…. Update: wanted to edit that I did finally get my refund on 1/29/25. They did acknowledge that there was a significant delay and also sent me products, which they did not have to do - so I do appreciate that

Was great a decade ago and has failed every si, they nce, If your not huge corporate account dont bother, they dont care. In ten years we got service for the first four, about the life span of their equipment. We got one replacement after several calls because our rep stop showing up or answering our calls. after that as they equipment failed we got nothing but the cartridges and invoices. in 2022 all equipment had basicly died with no response. stopped paying in 2023 and now they threaten to sue me for like $100, our monthly bill was around $250 and up a month for a decade. we also had issue reciveing the replacement cartiges once they went from monthly to every three months, saves them money but it sucks. You ever know when your going to get them, they dont send out anything or at least they didnt. if you call they would say it shipped to bad. Thier site says award winning customer service.. who are these awards from? They dont post that did they award themselves? if your a small business stay far away, its all sunshine and unicorns until they have you locked in.