Scentair.comReviews of scentair.com

ScentAir might be one of the worst experiences I have had with any company. I have been trying to cancel my my services for OVER A MONTH. I cant get anyone on the phone all I can do is send emails which I have only been responded to once in over a month which was not even a helpful response at that. They go through Account Reps like crazy and when you get a new one they don't even reach out to you and let you know so it is impossible to get in contact with them. They overcharge and are not helpful. Look elsewhere.

⭐️⭐️⭐️⭐️⭐️ I recently had a visit from ScentAir, and I want to give special thanks to Mr. Corrie T. for his outstanding service. He came to install a new device, and at the same time, he quickly serviced my existing unit without hesitation. This extra effort was a pleasant surprise and showed real dedication to customer satisfaction. Corrie explained everything in detail, making sure I understood how the system works and what to expect from it. His professional yet friendly approach left a very positive impression. The ScentAir machine itself works perfectly – reliable, easy to use, and the scents are excellent: consistent, clean, and not overpowering. It really makes a difference in the atmosphere. Overall, I can highly recommend both ScentAir and Corrie T. for anyone considering professional scenting solutions. First-class technology combined with truly exceptional service. Lubos W1 Place

Honestly have had this maybe 5 to 6 months love it when it works, but it never has worked. The Wi-Fi part doesn’t work except the light. I have to hold it and press it down and pray and pray hold and press it down. It starts and stops. That’s the only way I can get it to work has never worked from day one I have emailed them, but they don’t respond ever.

Having read the other awful reviews I wanted to comment on my experience with Scentair.com. I have just purchased a reed diffuser online and I did have problems placing the order. So I contacted customer support UK and I spoke with Kevin. He was lovely, very helpful - sorted out the problem I was having and was extremely pleasant. This is the second order I have placed with Scentair, the first was just to sample the product which I love, so decided to buy the reed diffuser in same scent.

I’d like someone from ScentAir to contact me please - for about the 6th time of asking. I have been trying for months to contact you! You’re quick to sell me refills, but not once do you answer any email, a message Nd can I speak to anyone - no! My home machine has been temperamental from the start and now the fan won’t stay on at all and it also won’t connect to the WiFi. It was a huge amount of money to purchase, as are the refills, and bought as a Christmas present in only 2024 for me, yet nothing heard from you. I’m so bitterly disappointed and upset as I pleaded for this gift after I was so impressed with a larger one in an hotel we stayed in. I’d been going to purchase two more for my business, but why should I when this is the treatment current customers receive? Poor show ScentAir. Looking at all the other ignored poor 1* reviews on here I’ll be amazed if my matter is dealt with. I’ll definitely not hold my breath.

Rude and inconsiderate staff. A driver was parked outside the street to visit one of their clients. It was a very hot day and they left the engine running for their aircon when they went inside. When my partner politely went and asked if they could switch the engine off after 20+ minutes of it running with no-one inside for the pollution and noise they shouted in his face and swore at him. Completely selfish, antisocial and rude staff, we are shocked at how they behaved. I have taken the number plate and will be making a complaint to the company.

Having a company logo on a van then driving like an absolute idiot is a bad idea. Cannot use roundabouts, cuts people up and cannot read Road signs. Dread to think the type of service they offer if they can't even do basic tasks when operating a vehicle.

Whelp, ScentAir clearly did me a favor by responding in a non-timely fashion! Here’s my last message I sent to ScentAir (afterwards I read LOTS of negative consumer reviews): Good morning SentAir team: I would like to quickly order SDC 4004-1562 the ScentAir Direct Tower starter kit; scent: white tea & thyme the EXACT product The Margo (Atlanta, GA 30328) displays. There isn’t a customer service contact number listed. The alternative for ordering assistance, turn around time, is very long! Is there a live representative that can place orders? I attempted to place an order via my cellular phone and desktop but to no avail! The website & ordering process is non-consumer friendly; very confusing! I tried inputting the order number I received via Tha Margo but the site didn’t recognize said number! I also typed the type of scent, but to no avail! A live person is definitely needed for new patrons. I attempted to place an order on different platforms and devices, quite a few times and have no idea how I ended up on the Hotel Collection site which happens to be less confusing. Their product looks exactly like the direct tower; lo and behold, this is a different company; NOT ScentAir! In comparison: Hotel Collection customer service & response time is MUCH better than ScentAir.