Southern California EdisonReviews of sce.com

1. SCE's phone system for customers is the worst and false, we even waited >2 hrs without anyone picking up our call, either by using customer service or turn on/off service numbers. 2. Someone in SCE made change in our turn on/off schedule without our authorization. We tried to make correction online but were prohibited, asking us to call SCE. However, no one answer the call even >2 hrs!! 3. Emergency service representative deserves "10" score because he helped us solve the problem and correct error after we struggled >2 hrs to try to speak with a live person.

We cannot talk to anyone at SCE to dispute and question excessive bills. It is simply outrageous that they will not allow you to talk to a SCE Edison representative to ask questions about our bills!

I been trying to to activate my solar panels since April. It's October and still nothing. It’s been impossible to update my address to the right unit number. They also keep raising the price of electricity non stop. the bill went from 40dlls to 160 dlls in a couple months. You know how could I make my electricity bill more cheap? By updating my address and providing PTO for my solar panels... but it's impossible to deal with SCE.

Loss of power for over 3 hours with 0 acknowledgement. During my morning routine after waking up the power went out, i went online a reported it since the site was not saying there was an outage in my city. We live in a highly populated neighborhood so i figured it would be resolved by the time i got back from the gym. Low and behold it was not. Still no indication that they even knew it was out based on the website. There is zero way to contact a human being. The power was out for over 4 hours with never an acknowledgment from the company.

It takes at least one hour on hold to talk to a live person. That's just not acceptable. Why can't they hire more people. "As CEO and president at Southern California Edison, Kevin M. Payne made $2.8 million in total compensation in 2019" - maybe that's why.

Edison had a transformer blow a couple of weeks ago in my area. It knocked out power for over 12 hours. I had to go buy dry ice $300, then the cost of losing business $300, because THEIR equipment failed. This is one of many times this company continues to fail and cost me thousands of dollars. They did the same thing with the Woolsey Fire. Yet, on my bill they charge me a standard rate up until 4p. From 4p to 8p, they double my rate. So, 1., they provide faulty equipment without a backup, 2. they price gouge at peak hours and business owners who don't have a choice but to use electricity during the summer, and 3., when their equipment brakes, Greg Kafka from SCE sends you a letter and says sorry for your loss, but SCE is not responsible.... Then who is Greg? The cable you put in at the end of the street was big and square. I watched you put it in the ground. SCE is a utility and should be affordable and available and reliable for everyone. SCE is making up their own rules. They need to be held accountable for their lack of reliability and accountable for their price gouging of small businesses. They are tyrants and this is not what a utility company should be or how it should be run. If you cost a business money because of your equipment failure, you should credit their bill whatever they had to pay out of pocket or whatever they lost. I gave this to you in receipts. I would never buy an electric car... EVER. They shut off the electric or have an "outage", you are trapped. How can you charge anyone double for this kind of service at any time of day?

Terrible customer service! It is impossible to reach a human being. Their website is poorly designed and gives inadequate information! Unfortunately we don’t have a choice of a different company

The worst service in this state. And when dealing with headaches you will never get polite service. You will always reach the rudest person you've had the displeasure of speaking to.