Southern California EdisonReviews of sce.com

This company is the worst, customer service is like dealing with a bunch of robots who treat you like another transaction. signed up for service online on a Thursday, no mention we had to send in our ID and SS card, on Saturday they turned of the electic stating we had to send in our documents. Over the weekend no one was able to help us. when we called on Monday morning they informed us it could take an additional two days to review our documents and turn electric on. Have my elderly parent living with us and we've been without power for days. They have no sense of urgency its like we are living in a third world country. I've never had to deal with an electric company like this. We pay through the roof for electric service for sub par service such as this.

Extremely Disappointed with SCE – Here’s Why As a customer bound by a government-mandated monopoly, I expect reliable and fair service from Southern California Edison (SCE). Unfortunately, my experience has been anything but satisfactory. Allow me to share my frustrations: 1. Change in Net Energy Metering Agreement: At the end of 2023, SCE unilaterally altered the Net Energy Metering agreement I entered into back in 2017. This change unexpectedly more than doubled my electricity bill, a significant financial burden without prior warning or justification. 2. Billing and Monitoring Errors: Additionally, SCE experienced issues with their billing system and the time-of-day usage monitoring on their website. This led to an entire year’s worth of charges being billed at once rather than the monthly billing I had agreed to. 3. Inadequate Resolution Offered: In response to these issues, SCE offered a payment plan to address the large, unexpected bill. However, this plan is manually managed and entirely separate from the regular billing cycle. Moreover, it’s not automated and requires additional attention to avoid hefty late fees—which, I discovered, accumulate throughout the payment plan regardless of when you pay. If you pay late, it voids the payment plan altogether. This situation has been extremely frustrating and seems fundamentally unfair. I am sharing this in hopes of drawing attention to these practices and urging SCE for a more transparent and customer-friendly approach. #SCE #CustomerServiceFail #UtilityProblems

If I could give no stars I would. Constant problems with power. No notice of outrage or work in my area. I have never seen a company so bad. I had SDGE for over 40 years and never had this problem.

This company is just terrible. Their website is utter trash and their customer hotline is even worse. I think its designed to be awful. I had to maneuver through their automated system several tries before I found the operator option.....just to wait another 90 minutes to get a live person....who then is also pretty much useless and/or rude. The billing structure is extremely convoluted and hard to decipher. Just SO bad!!!

HAHA 3rd world Company. Ca the golden state. More like the 💩 state. In the dark again, and it's winter. Every month these morons cut the power. CA power upgrade my ass. And you can Forget there customer service.

The power was out last night all night. The power was out again tonight all night to 3 AM. I’ve got food spoiling in the refrigerator. I’m sitting in a house with no heat and no electricity I have COVID-19. This house is freezing, and Edison just turns the power off whenever they want to fix something. This company is out of control. No one‘s watching them they’ve got them monopoly I don’t know what we could do to get these guys out of control but I won’t be sick with Covid forever and I’m sure I’m gonna make a recovery and as soon as I do, I’m gonna put up a website and I’m gonna get a grass roots campaign Going to bring Edison under control and make them take responsibility for their failed company . There’s no excuse for this behavior. This company is off the rails so I’m sitting at my house now on Thursday night now Friday night with no electricity and no heat. These fat cats are living in mansion somewhere making billions of dollars a year this is 100% Bull .

Worse then one star … overcharging and double charging from the bank account … you guys are crooks and you know it … this does not go unnoticed and your 1.9 star reviews are well deserved … let’s get it down to one … shall we

There billing is total crap. I have a solar system and yet i am still paying almost $200 per month. This is the problem when the state sponsors a corrupt monopoly. Yes SCE sucks but so does CA as a whole. Their website sucks. It is convaluted and there is no eas way to find information. It is as if they do not want people to know what is going on and actually track how badly they are being ripped off. If you want to have monthly billing there is no visible way to switch.