Scaleway Reviews | Read Customer Reviews of scaleway.com

Scaleway Reviews | Read Customer Reviews of scaleway.com

Scaleway reviews

349 approved reviews, newest moderated first

Thomas F.
Dec 27, 2024
bugged website and security issues
services have some glaring security issues that are not being fixed. account deletion is bugged so you will receive invoices months after deleting the account for services you never used.
Response from ScalewayJan 6, 2025
Hello, We’re truly sorry to hear that you feel this way about your experience with Scaleway. We apologize for the trouble you’ve encountered. To assist you further, I’ve requested your Customer ID to locate your account and investigate the issue. Alternatively, please feel free to contact us directly via this link 🔗 https://ow.ly/3HKP50To7sq, with the subject line "Trustpilot Review" and your account details. Thank you for bringing this to our attention. Best, The Scaleway Team
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Steve S.
Dec 20, 2024
Scaleway is a complete awful
Scaleway is a complete awful. They trap you with hidden billing policies that they deliberately don’t disclose where they should on the service creation page. Instead, they bury critical details in some obscure subdomain documentation, expecting you to hunt for it. I accepted their 24-hour minimum rule, but then I discovered they bill for the entire month unless you jump through hoops to delete the service. Who runs a business like this? Dishonest companies, that’s who. When I contacted support, I was met with canned responses and zero effort to actually address my concerns. It’s like they employ NPCs instead of actual humans. They either can’t read or deliberately ignore customer messages. Avoid Scaleway at all costs unless you want to be scammed and disrespected. This company doesn’t care about customers just your money.
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Germano C.
Dec 8, 2024
Can't give less
This "company" is worst then OVH, i´ve ordered a server lowcost, which came with OLD OS. I´ve opened a ticket regarding this issue and ask why does my server don´t have lastest builds. Some agent awnsered saying that servers aren´t "compatible" :D, how funny is this awnser when nextly said "please upgrade your server", they offer a server with old OS and force you upgrade the server so you can use lastest OS (i assume you can use them). Theres no coerence when you provide windows server 2022 and say the server isn't compatible, so in low cost servers you will be vunerable, keep this in mind before order. I´ve ask my money back in 5/November, i got confirmation that i will get my money in "SERVERAL WEEKS", and until today i didn´t get my money and didn´t get awnser to last replys. My ticket ID is: 1464897 Subscriber number : 401271
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Zirgs
Dec 5, 2024
Absolute worst hosting company
Absolute worst hosting company. OnlineNet/scaleway is trash. Several catastrophic hardware failure with no way to restore the server. Support useless.
Response from ScalewayJan 6, 2025
Hello, We’re truly sorry to hear that you feel this way about your experience with Scaleway. We apologize for the trouble you’ve encountered. To assist you further, I’ve requested your Customer ID to locate your account and investigate the issue. Alternatively, please feel free to contact us directly via this link 🔗 https://ow.ly/3HKP50To7sq, with the subject line "Trustpilot Review" and your account details. Thank you for bringing this to our attention. Best, The Scaleway Team
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Dolphin
Nov 25, 2024
Scam
The quality of their services is extremely low. Support team responds once a week. They couldn't solve any problem. If you would have any issue with their service the will do nothing but charge you regularly for unprovided services. If you would try to revert the money via chargeback the will chase you via collector agency and then court. Do NOT ever use this awful service.
Response from ScalewayNov 25, 2024
Hello, We’re truly sorry to hear that you feel this way about your experience with Scaleway. We apologize for the trouble you’ve encountered. To assist you further, I’ve requested your Customer ID to locate your account and investigate the issue. Alternatively, please feel free to contact us directly via this link 🔗 https://ow.ly/3HKP50To7sq, with the subject line "Trustpilot Review" and your account details. We're committed to resolving this quickly and ensuring your satisfaction. Thank you for bringing this to our attention. Best, The Scaleway Team
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Gemini Z.
Nov 19, 2024
I created an instance
I created an instance. Deployed ELK for logs for my company. In 1 hour ssh stopped working and website terminal did not answer. Had to remove the instance with deployed data. Unfortunately cannot delete our card from billing - system does not allow.
Response from ScalewayNov 25, 2024
Hello, We’re truly sorry to hear that you feel this way about your experience with Scaleway. We apologize for the trouble you’ve encountered with your instance and it's essential for us to address your concerns swiftly. To assist you further, I’ve requested your Customer ID to locate your account and investigate the issue. Alternatively, please feel free to contact us directly via this link 🔗 https://ow.ly/3HKP50To7sq, with the subject line "Trustpilot Review" and your account details. We're committed to resolving this quickly and ensuring your satisfaction. Thank you for bringing this to our attention. Best, The Scaleway Team
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Blanco
Nov 17, 2024
Ça fait 3 semaines de problèmes pour…
Ça fait 3 semaines de problèmes pour les emails ! Désinvolture ? Problème récurent . Ça fait plus d'un mois à présent et on me demande d'être patient. Plus de mails....
Response from ScalewayNov 18, 2024
Bonjour, Nous sommes sincèrement désolés d'apprendre que votre expérience avec Scaleway n'a pas été à la hauteur de vos attentes. Nous aimerions avoir plus d'informations pour pouvoir investiguer et trouver une solution adaptée. Je vous ai envoyé une demande pour obtenir votre identifiant client. Si vous préférez, vous pouvez également nous contacter directement via ce lien 🔗 https://ow.ly/2I7E50TojwU en précisant "Trustpilot Review" dans l’objet. Nous nous engageons à résoudre ce problème et à améliorer votre expérience. Merci de nous avoir fait part de vos retours. Cordialement,  L'équipe Scaleway
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Flavien A.
Oct 31, 2024
Fuyez pauvres fous
Fuyez ! Une incompétence sans limite. Aucune résolution véritable des tickets. J'ai décidé de transférer vers un nouvel hébergeur et ils ont réussi à couper tous mes mails le temps du transfert, ce qui n'est pas sensé arriver. Si vous voulez ne recevoir aucun mail pendant une semaine et mettre en périle votre activité professionnelle allez chez Scaleway ils se feront un plaisir de ne rien résoudre et de vous faire perdre votre temps et votre énergie en plus d'être incompétents techniquements.
Response from ScalewayNov 27, 2024
Bonjour, Nous sommes sincèrement désolés d'apprendre que votre expérience avec Scaleway n'a pas été à la hauteur de vos attentes. Nous aimerions avoir plus d'informations pour pouvoir investiguer et trouver une solution adaptée. Je vous ai envoyé une demande pour obtenir votre identifiant client. Si vous préférez, vous pouvez également nous contacter directement via ce lien 🔗 https://ow.ly/2I7E50TojwU en précisant "Trustpilot Review" dans l’objet. Nous nous engageons à résoudre ce problème et à améliorer votre expérience. Merci de nous avoir fait part de vos retours. Cordialement,  L'équipe Scaleway
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