SAVIOR HEATReviews of saviorheat.com

Response from SAVIOR HEATJan 21, 2026

We're truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. Please accept our sincere apologies for any frustration this situation has caused. Regarding the sizing issue — as it is not a product defect but rather a fit-related concern — one of the solutions we offered was to send you a new pair of gloves free of charge, without requiring you to return the original pair. This way, you would receive two pairs (the original and the new size), and it helps avoid long shipping delays caused by international returns. However, as per our policy, in such cases, we kindly ask customers to cover the shipping cost for the replacement, since the initial gloves were shipped correctly based on the order. We understand international shipping can be costly, and we're always working to improve this experience for our customers. That said, we also offered alternative solutions, including return and full refund, so you are not left with a product you can't use. We're very sorry if any part of our communication was unclear — we are always working to improve our service and language support to better assist all of our customers worldwide. We genuinely regret that you feel disappointed and hope you'll reconsider your impression of our company. If there is anything else we can do to resolve this to your satisfaction, we are here to help. Kind regards, The SAVIOR HEAT Customer Care Team

Response from SAVIOR HEATJan 23, 2026

Hello, Thank you for sharing your feedback. We are truly sorry to hear that you feel disappointed, and we would like to clarify the situation based on our verified records. According to our system and warehouse confirmation, all orders are packed and shipped strictly according to the quantities shown on the original order. For your order, the warehouse prepared and dispatched the full quantity as purchased, and the shipment was released only after passing quantity and weight verification. In addition, we have: Official carrier tracking records Warehouse dispatch records Delivery confirmation information, including proof of delivery images provided by the carrier All logistics records indicate that the shipment was successfully delivered as one complete package, with no carrier exception or shortage reported during transit. We fully understand that this situation is frustrating, and this is why our support team repeatedly requested further details (such as photos of the received package and contents) so we could investigate any possible issue with the carrier or during delivery. Unfortunately, without such evidence, we were unable to confirm a discrepancy between the shipment and the order. Please note that we do not benefit in any way from shipping fewer items than ordered, and it is never our intention to leave an issue unresolved. Our goal has always been to resolve this matter based on verifiable facts and logistics data. If you are still willing to cooperate, we remain open to reviewing any additional information you can provide. Otherwise, we will of course continue to fully cooperate with your bank and provide all requested tracking records and delivery proof for the dispute review. Kind regards, Savior Heat Support Team

Response from SAVIOR HEATJan 23, 2026

Guten Tag, es tut uns leid, dass Sie diese Erfahrung gemacht haben. Aufgrund der aktuellen Bestell- und Anfrage-Hochsaison hat sich die manuelle E-Mail-Bearbeitung leider verzögert, wodurch unsere Antwortzeit länger als gewohnt ausfallen kann. Bitte seien Sie versichert, dass unser Kundenservice keine Anfragen ignoriert. Alle E-Mails werden derzeit priorisiert und schnellstmöglich nachbearbeitet, einschließlich Rückgabe- und Umtauschanfragen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen Savior Heat Support Team

Response from SAVIOR HEATJan 23, 2026

Guten Tag, es tut uns leid, dass Sie mit dem Ablauf unzufrieden sind. Bitte beachten Sie, dass Rücksendungen nach Erhalt zunächst im Lager eingehen und geprüft werden müssen. Dieser Prozess umfasst sowohl den Rücktransport als auch die Wareneingangsprüfung im Lager. Erst nach erfolgreicher Prüfung wird die Rückerstattung veranlasst. Dieser Ablauf kann – abhängig von Transportdauer und Lagerauslastung – etwas Zeit in Anspruch nehmen. Wir versichern Ihnen, dass Rückerstattungen nicht ignoriert oder absichtlich verzögert werden, sondern strikt nach dem vorgesehenen Rückgabeprozess erfolgen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen Savior Heat Support Team

Response from SAVIOR HEATJan 21, 2026

We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused you. This is absolutely not the level of service we aim to provide, and we understand how disappointing it must be to receive gloves that don’t fit and not get a timely response. Due to a recent peak season, our customer service team has been receiving a much higher volume of inquiries than usual, which has unfortunately led to longer response times. That said, your concern is very important to us. Once our customer service team sees your email, they will prioritize your case and take immediate action to resolve the issue, whether that’s a size exchange, return, or another suitable solution. Please rest assured that we do care about every customer and every order. We value your trust, and we would really appreciate the opportunity to make this right for you. Thank you for your patience, and again, our sincere apologies for the inconvenience.