SAVIOR HEATReviews of saviorheat.com

Savior Heat heated Mittens This is the worst company I have ever bought a product from. They should not be allowed anywhere on the Internet. I can’t believe they got high ratings from some of the places I looked them up on. Their customer service was so bad. It took like a month before I got any kind of an answer, then they asked me to do all this stuff which I did then I sent them an email with pictures and then they claimed that I had to do something else and I had this all documented and I somehow have deleted all my old email so I thought I was just going to post it all here but just let it be known that I was supposed to get some kind of a refund and instead, I had to pay another $30 to mail the darn mittens back to them so I ended up spending over $100 and I got nothing at all! No response, no refund, no nothing! Don’t buy anything from this company!

Do not buy from them. This is my last email to them. I am beyond disappointed with the way this matter has been handled. For more than two months, this issue has remained unresolved despite over 50 emails exchanged. At every stage, I have made a clear and reasonable effort to resolve the situation in good faith. In return, I have experienced repeated delays, lack of accountability, and no meaningful action toward a solution. The level of service demonstrated is completely unacceptable. A company that values its customers does not allow a straightforward matter to drag on for months without resolution. The time, energy, and patience I have invested into trying to correct this situation should not have been necessary. Your continued inaction has left me with no confidence that you are genuinely interested in making this right. At this point, I am documenting the entire correspondence and will be sharing an honest and detailed account of this experience through appropriate public review platforms and consumer channels.

Ordered slippers that were not as described, shipped way later than expected, AND now I’ve waited 2 months with countless emails trying to get my refund!! Also, had to return at my cost!! Do Not Recommend ordering directly from the online store!!!!! Return process is a absolute nightmare

This was the worst customer service I have experienced in a decade. I had ordered size S in December, they sent XXXL. It took 2 months and dozens of emails for them to agree to send me another pair, which again (!!) was XXXL. The incompetence is just mind boggling. It took another month of slow email communications for them to finally offer a lousy 30% discount. Just a terrible company.

Very disappointing customer service experience. I placed an order for heated gloves but never received an order confirmation by email or text. After weeks of chasing support, the item eventually arrived, however due to the lack of communication I had already ordered the product elsewhere. When I contacted Savior Heat to arrange a return, responses were extremely slow, inconsistent, and often contradictory. At one point, cancellation and refund were acknowledged due to their delays, only for this to later be withdrawn with a different explanation. I have spent weeks trying to resolve a simple return and refund, providing all requested information multiple times. The situation escalated unnecessarily due to poor communication and delayed responses from their support team. The product itself may be fine, but the customer service experience was frustrating and unprofessional. I would strongly recommend improving response times and clarity in handling customer issues.

Die Seite wirbt mit 30 Tage kostenlose Rücksendung. Beantragt man diese jedoch fristgerecht, erhält man erst Wochen später eine Antwort und der Kundenservice dreht es als Widerspruch und versucht einem die Kosten der Rücksendung zu übertragen. Besteht man auf sein kostenloses Rückgaberecht, erhält man einfach keine Antwort mehr. Mir ist nichts anderes übrig geblieben, als mich mit dem Zahlungsdienstleister (Paypal) in Verbindung zu setzen. Diese haben jedoch auch lediglich eine Einigung erzielt, indem ich die Versandkosten tragen muss. Ich werde auf dieser Seite nie wieder bestellen. Werder der Service, noch das Produkt hält die angeworbenen Leistungen ein.

Ich habe innerhalb von 30 Tagen reklamiert, aber ich bekam eine Email das es nicht den Rückgaberichtlinien entspricht. Und sie mir für einen Neukauf einen Rabatt geben. Der Akku hält nicht, dazu musste man sie anziehen und ausprobieren Sie sind aber Orginal verpackt. Ich werde sie nicht bezahlen Bin gespannt ...wie sie reagieren.

Ein Stern, weil alles falsch an dem Unternehemn ist. Ich hatte beheizbare Handschuhe bestellt, ich habe diese ordnungsgemäß behandelt aber nach der zweiten Benutzung sind diese mit Kontaktstörungen kaputt gegangen. Ich habe nun seit einem Monat Kontakt mit der Firma. Da ich in die Garantie falle, müssen sie mir eine Rückerstattung geben. Sie verschicken mir aber einfach einen Ersatz. Ich habe mehrfach betont, dass ich meine Zahlung wieder erstattet haben möchte und sie ignorieren dies. Rechtliche Schritte werden daher nun eingeleitet.