Phil M.
Horrible Experience
1.5 hours after ordering, due to multiple additional discounts offered by your screwy company, I emailed to your support link to cancel. Savior IGNORED my request. I don’t want your product. I wrote that repeatedly. You STILL shipped the item When and if the gloves arrive, they will go directly into my trash barrel. Savior, SUCKS.
Response from SAVIOR HEATSep 23, 2023
Dear customers We apologize for any inconvenience your recent order has caused you and appreciate your feedback. I think there's a misunderstanding here. We are committed to improving customer satisfaction and resolving any issues they may encounter. We have explained: We cannot intercept orders that have already been shipped. We apologize for the problems caused by not communicating with the warehouse staff in time to intercept the package. Due to a system problem that resulted in email confusion, our technicians have maintained and checked in real time. We sincerely apologize for the unpleasant shopping experience. If you wish to return your item for a full refund, we fully understand and will handle it for you promptly. After waiting for the package to arrive, we will apply for after-sales service for the order and return the order for a refund. If you are willing to experience our products, we will also refund part of the discount for system chaos as compensation for your losses. No matter which choice you make, we respect your decision and proceed as you wish. Dedicated customer service will contact you later and handle your problem again, please pay attention to receive information. Thank you for your purchase on the SAVIOR official website, we look forward to serving you again in the future. Kind regards, SAVIOR HEAT