Jim L.
Purchasing service at SaveGadget
I sent an iPhone to SaveGadget for them to purchase, This phone was in excellent condition, spent its whole life on a case, or in my pocket with nothing else there, i.e. coins or keys. Never dropped. Upon receiving it they sent back an evaluation of "Good" condition, claiming it had scratches on the frame. I inspected this phone myself, and am a picky buyer, so I know it was in excellent condition. Be wary of using their buying service, or expect your evaluation to be downgraded. I have no reason to change my review, I know what I sent to you, I accepted the amount because I was not gonna wait who knows how long to get the phone returned. And what may have happened to it in your care. You made ZERO effort for an equitable solution to our difference of opinion on the condition. I am not the only person to have this issue with your company.
Response from SaveGadget.com LLCApr 19, 2024
Hello, Thank you for your feedback and we apologize for not being satisfied with our services. After checking your order details it looks like that your order has been adjusted due to some scratches on the frame . For orders submitted as being in "Mint" condition, the device must be "with zero scratches, scuffs or other marks. Looks like new". Devices with scratches on the screen would fall under our "Good" condition category. All this information is specified on our website when choosing the condition of the device. As a result, since you agreed with our assessment and accepted the adjusted offer, we have paid the money to you. If you have any questions regarding our condition guidelines please contact us at [email protected]




