SaveGadget.com LLCReviews of savegadget.com

Response from SaveGadget.com LLCJul 26, 2025

Hi, We take all feedback seriously, but we’re unable to identify your order based on the information provided in this review. If you believe your experience was not up to expectations, we encourage you to reach out directly to [email protected] so we can investigate and resolve the issue. That said, we’d like to clarify that our offers are based on the actual condition of the device once it’s been inspected. If the item received doesn’t match the condition selected during the quote process — such as having hardware issues, cosmetic damage, or locked status — the offer is adjusted accordingly. In every case, customers are given the option to accept the new offer or decline and have their device returned free of charge. We never force customers to accept a lower offer, and there are no hidden fees or “catches.” Transparency and fairness are at the core of what we do. – The SaveGadget Team

Response from SaveGadget.com LLCJan 20, 2025

Dear Wad Samarat, We’re truly sorry to hear about your experience. At SaveGadget, customer satisfaction is our top priority, and we take concerns like this very seriously. After reviewing our records, we couldn’t find any order associated with the details provided. It’s possible there may be a misunderstanding or confusion. We’d love to assist in resolving this matter and clarify any concerns. Please reach out to us at [email protected] with more information so we can investigate further. Thank you for bringing this to our attention, and we hope to earn your trust. Best regards, SaveGadget.com

Response from SaveGadget.com LLCJan 20, 2025

Dear Mindy C., Thank you for sharing your feedback. We sincerely apologize for any frustration or confusion caused during your transaction with SaveGadget. After inspecting your device, we found that it was in Good condition rather than the Mint condition stated during the initial quote, due to visible scratches on the screen and the frame. As outlined in our terms and conditions, adjustments to the offer are made when the actual condition of the device does not match the description provided. We sent several emails to the email address associated with your account to inform you of the revised offer and provide the opportunity to accept or decline. Unfortunately, we did not receive any response within the specified timeframe. In accordance with our terms and conditions, the offer was auto-approved and completed as is. We understand that delays can be frustrating, and we appreciate your patience during the evaluation process. Please rest assured that we are constantly working to improve our timelines and communication to provide a smoother experience. If you have any further questions or concerns, or if we can assist you in any way, please feel free to reach out to us directly at [email protected]. We value your business and would like the chance to serve you better in the future. Best regards, SaveGadget

Response from SaveGadget.com LLCAug 10, 2024

Dear Wade Avondoglio, Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced during your transaction with us. We strive to ensure that all our inspections are thorough and accurate, and we regret that this situation did not meet your expectations. After re-inspecting your iPhone XR, our team found that the device had noticeable scratches and scuffs, which unfortunately did not meet our criteria for a "Mint" condition. Additionally, we noted that the battery health was at 81%, whereas our minimum requirement for a device to be classified as "Mint" condition is 95%. Our goal is always to provide a fair evaluation based on the overall condition of the device, and we adjusted the offer accordingly. We understand how important trust is in these transactions, and we’re sorry that we couldn’t meet your expectations this time. We appreciate your feedback and will use it to improve our processes. If you have any further concerns or questions, please don’t hesitate to reach out directly. We wish you all the best with your future sales. Sincerely, The SaveGadget Team

Response from SaveGadget.com LLCMay 3, 2024

Hello, Thank you for your feedback and we apologize for not being satisfied with our services. After checking your order details it looks like that your order has been adjusted due to the issue with IMEI. The phone is flagged as Financed in AT&T network. We provided a screenshot with the message we received from AT&T and asked if you can pay off the balance and fix the issue with IMEI. Also, we said the offer will be revised again once the IMEI is cleared, but you told us to return the phone instead and that's what we did. If you have any questions regarding our condition guidelines or IMEI checking process please contact us at [email protected]