leslie J.
No product received
I never received product from this company. It appears there was an order, but no product received.
Response from Saulė LabelJul 10, 2023
Dear Leslie, Thank you for taking the time to share your feedback. We genuinely appreciate your input and always strive to ensure our customers are satisfied. After carefully reviewing your review and the subsequent email you sent us, we understand that there may have been a misunderstanding. In your email, you kindly mentioned that you did receive the package through your neighbor, and our records align with this, showing that the package was successfully delivered on Monday, June 26th. At Saulė, we place a strong emphasis on transparency and providing exceptional customer service. We believe it is essential that the information available to others accurately reflects the resolution of any concerns. Thus, we kindly request your consideration in updating your review to reflect the positive outcome and your satisfaction with the product. Your positive feedback would be truly appreciated and would assist us in maintaining a fair representation of our services. Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly. Our team is here to help and ensure that any remaining concerns are addressed promptly. Thank you once again for your understanding and cooperation. Your feedback holds great value to us, and we look forward to resolving this matter to your utmost satisfaction. Warm regards, Saulė Team