Saulė LabelReviews of saulelabel.com

Response from Saulė LabelJul 1, 2026

Hi Crystal, We're very sorry to hear this. We reviewed your order and can confirm that your cancellation request was received and your full refund was initiated on June 21, 2026, the same day we received your request. The refund was issued to your original payment method, and a refund confirmation email was sent to the email address provided with your order. If you're still unable to locate the refund, please reach out to us directly. We'll be happy to provide the Acquirer Reference Number (ARN) for the transaction, which your bank can use to locate the refund. Saulė Team

Response from Saulė LabelNov 10, 2023

Dear Cathy, Thank you for sharing your feedback with us. We sincerely apologize for any disappointment our product may have caused, and we appreciate your honesty in discussing your concerns with us through our email correspondence. Ensuring the utmost quality and satisfaction for our customers remains our top priority. We were thankful for the opportunity to address your concerns promptly by facilitating the return process and issuing a full refund. Your experience is important to us, and we're committed to continuous improvement. Our handmade products, crafted with care in the USA, are a source of pride for us, and we genuinely regret that we fell short of your expectations on this occasion. Your insights were invaluable, and we would love the opportunity to better understand how we can make things right. We hope for the chance to exceed your expectations in the future. Warmest regards, Saulė Team

Response from Saulė LabelJul 10, 2023

Dear Leslie, Thank you for taking the time to share your feedback. We genuinely appreciate your input and always strive to ensure our customers are satisfied. After carefully reviewing your review and the subsequent email you sent us, we understand that there may have been a misunderstanding. In your email, you kindly mentioned that you did receive the package through your neighbor, and our records align with this, showing that the package was successfully delivered on Monday, June 26th. At Saulė, we place a strong emphasis on transparency and providing exceptional customer service. We believe it is essential that the information available to others accurately reflects the resolution of any concerns. Thus, we kindly request your consideration in updating your review to reflect the positive outcome and your satisfaction with the product. Your positive feedback would be truly appreciated and would assist us in maintaining a fair representation of our services. Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly. Our team is here to help and ensure that any remaining concerns are addressed promptly. Thank you once again for your understanding and cooperation. Your feedback holds great value to us, and we look forward to resolving this matter to your utmost satisfaction. Warm regards, Saulė Team