minerva
Hostage Extortion
Planned on a 2 year stay but has lasted double that due to yearly to bi-yearly price increases (WAY above normal inflation) and additions of new sneaky fees. ($10 late fee and $10 overlock fee the same day??? Sounds like a $20 late fee doesn't it) Their staff is driven by upper management (according to them) to harass the hell out of you. Repeatedly sending numerous emails, messages, phone calls, etc. all with the same purpose, annoy the hell out of you till they get your money. As if a new fee EVERY WEEK isn't enough the latest fee came after only SIX fracken days. Was even charged one time for an overlock fee that had already occurred and I had already been charged. Have to double check every bill with this company.. Avoid these people like the plague unless you want your life's belongings held in hostage status until you win the lottery. smh.
Response from Stor-All Self StorageOct 21, 2015
I am sorry that you had a bad experience at Stor All. We strive to be the best in self storage. As you mentioned the late fee change, since you have had been with us prior to June 1st this year you know and understand our late fees use to occur on the 3rd day of default. We change our late fee to occur now on the 6th day of default to help the consumer. I hate to hear that our management portrayed us as a bad company and that no one took the time to tell you the benefit we gave you on the late fees. Our late fee call policy is to contact our customer every 3 days to help the customer get back on track with their payments, if the customer gives a time that they will be in our management is to hold calls until that time has past. Our late fee schedule is posted and gone over with each individual at the time of lease. I hope this better explains how our late fees work and why you were contacted after your account went in default. Thanks so much and have a great day!