Sarah Elise JewelryReviews of sarahelisejewelry.com

I would give this company zero stars if I could. Only reason it has one star is because there was email response and it was condescendingly cordial. This designer offers no refund for “made to order items.” I ordered a beaded platinum ring and a diamond pave initial ring. I’ve ordered from this company before. I could’ve ordered the same thing from anyone else! Jewelry is shit! Flimsy, diamonds don’t shine. The beaded band is flimsy and extremely thin. Not worth the cost. I simply do not like what I ordered and wanted a refund. I would’ve even taken a credit but they kept telling me no returns. Company would not refund my money OR even offer me a credit because I missed the “made to order” tiny print in the ordering process. Email confirmation doesn’t even say the products are made to order. The fact that this brand will not even try to offer a credit for return of their shitty product is ridiculous. I had issues with my diamond ring from diamonds direct and I was still offered many options of refund, apologies, credits, etc. why in the world would an unknown company like this just found in a search engine not offer a better return policy. For as cheap as the jewelry is, they can afford it. It’s all principle now! All I kept getting through email was a condescending no. Not an I’m sorry you don’t like the product. Nothing. Just no returns! So yeah! Bet your ass I’m pulling a Karen right now!

Ordered custom pieces, never given any pic mock-up or anything but we went over what I was looking for in emails. Once my order came in- I loved it and emailed asking to get another made just like it. Same spiel. 9” 18k emerald bezel chain.. how can that go wrong? Welp. …even though the orders were placed mere weeks apart, and with the expressed written intent for Sarah Elise to deliver a second chain just like the first- using the same email thread and all - when the second one arrived: it was not the same as the first. The spacing was different, the branding beads were different. They apologized, sent a shipping label to me, and told me to send it back for them to adjust.. however sadly…even though emails were exchanged and they let me mail it back to “correct” the differences… They did not correct to match the first. They ignored half the problem, swapped the “wrong” branding bead out of the end of the chain - and now I am the unhappy owner of two chains with different amounts of bezels, different spacing in between bezels.. and for all the detail and pics sent for ASKING for the same chain twice - they did not apply themselves diligently to match the pieces. Here I sit, ultimate disappointment. Having bought two chains to be identical and the jeweler now tells me I was probably never going to end up with that because: handmade. ???? Get out of here w that! what kind of customer service does that !? It is still two items that do not match. Suddenly “it’s handmade” and “such pieces will always vary” Ummm.. HOW is that allowed when what I paid for was for them NOT to vary ? When I detail “there are different amounts of jump rings between the bezels and they do not match” Now, if I want these 18k chains to match (like I THOUGHT i already paid for!) they say it’s on me to Mail them both back together at my expense.. so disappointed. Skip these people if you want something different; but for the basic stuff it’s cute enough.. just not worth the hassle of being made to feel unimportant as the customer, as if their Sarah Elise vision and ethos somehow outweighs a custom commission EXPRESSLY written to be two chains that match. I tell ya boy this was a disappointment for all of that. Way to make a girl feel welcome to shop. 🤷‍♀️ who needs it ha

I received a ring from them recently, and while it’s okay overall, I was a bit disappointed with the quality. The prongs holding the main stone appear squashed and uneven, and some of the finer details, especially in harder-to-reach areas, feel unfinished or rough, lacking proper polishing. I did consider returning it, but with international shipping, it feels like more hassle than it’s worth.

Horrible customer service - plain rude! I am writing this to warn others of the poor quality of this jewelry at an expensive price point. The cuff ring I purchase bent open at a small tug and finally snapped in half - they could have cared less!!! They told me this is “normal wear and tear.” SCAM COMPANY

I'm so impressed with the quality and design of Sarah Elise Jewelry! The details are stunning and you can really tell how much care goes into each piece. It arrived quickly and was packaged so beautiful too. Can't wait order again!!!

Ordered a bracelet that was too small. Requested a return and was directed by customer service to a web page. Upon inputting my order number I received the message order not found. Emailed customer service again, no reply. So emailed again, no reply. Tried again, no reply so went through Instagram, no reply. Awful service beware.

Awful experience.. very disappointed with their products. My fiance’ and I ordered matching “Solid Gold ID bracelets” which turned out to be a very misleading title as they were NOT solid gold. I was only able to wear mine for about a week before it broke carrying groceries. A week after that my fiancé’s broke just doing casual stuff around the house- nothing so harsh to cause them to break. Because they broke we were able to see that the chain was not solid gold all the way through, they were hallow in the middle.. After an email exchange they apologized for the misleading title & said only the ID plate was solid gold. We would NOT have ordered these bracelets had we known this. I sent it back, they repaired, it broke again, sent it back, I just got it back a few weeks ago & today as I was putting my son in his high chair and it broke again. Mind you- the other bracelet is currently being repaired so now neither of us are able to wear our bracelets. We are very bummed with our experience.. we just wish we could get our money back and spend our hard earned money else where. We do not recommend buying your jewelry from here.

I ordered a custom 14k gold anklet for my wife in January 2025. We received the anklet and my wife wore it for one or two days until the anklet broke, clearly on a link they cut and never put back together correctly which is what the refer to as custom… I reached out to them and explained and they said that since the item was custom a refund would not be available. They sent me a USPS label and asked me to ship it back to them for repair. The item was lost in the mail and after waiting a month and constantly e mailing them, they decided to send me a replacement. The replacement had the same issue and also broke a few hours after wearing the item. Now they are saying again that I need to ship the item back to them at my own cost and that a refund is not available and will only issue a store credit. Why would I even consider buying anything from these folks again when what they sell is pure garbage and they don’t stand behind their products. Stay away from these folks and do not waste your money on their garbage products which they market as high quality jewelry…. Stay Away!!