SantanderReviews of santander.com

A truly awful customer service experience. Endless holding on the phone as one incompetent teenager in some call centre diverts you to another equally useless idiot, to be told the opposite of what his predecessor told you. If you cannot run a bank using mature, responsible people, then, er, don't! I have never dealt with a less competent operation: outsourced to the hilt and a headless chicken. As soon as I can close this account I shall. But as with everything Santander, this simple function is beyond their wits and I shall need to be put on hold......again......yawn.

Company is a joke they have no confidentiality they don't even care what the customer wants. With so much fraud and cheating going around this bank needs to learn to communicate with its printing houses. What type of pathetic company cannot tell its printers what to print. Grow up this is not secondary school and tend to your customers requests. Your online banking is a joke just like this whole bank is now. Avoid don't bother joining they hang up the phones on you and your requests are a joke to them for you to waste your time and get nowhere. UTTERLY USELESS AND PATHETIC.

Tried to open up a basic current account. Had to wait nearly a week for a reply only to be told the underwriters had rejected my application. Absolute waste of time.

I luckily bank with two other institutions and opened and account with Santander as they were offering a higher savings rate. Not only was it a bait and switch - the rate is variable, I understand that, but they drop the rate significantly after 3 months and still continue to offer it! They would adjust it only if I added another 10k! I said, but the sign as you enter the building is still offering the rate. It was explained that was only for new customers .... hahahaha! They had my address incorrect and sent a debit card I didn't order to someone else and I am still waiting for my 1099I! I honestly in all my years have never experienced such incompetence. These were the offices located in Cape Cod, MA, but the customer service line is deplorable as well. I have never had a worse experience with any other company - stay away!

Made my wife run home back wards and forwards for I,d two days after she nearly died and had a 0- blood transfusion to save her life, We also lost our little girl born at 22 weeks. My wife left her card at the hospital Because bank manager didn't know her after living in same town since she was 18 and banking with them at this branch for over 9 years. A man on a power trip telling a sick woman what to do disgusting behaviour. This has gone on and on now since august 2016. Banks stopping payments cards breaking can't withdraw all of this has cost me a slice off my buisness that would have turned over a million in its first year. With the excuse of following regulations yet head office Accepts its mangers discrection. I dont even know where to finish the list go's on.

Don't think they are anything other than a bank. They are all the same. And so are their TVs advertising

Appaling company.Openned my bAnk account,start to recive payments on it,after 3months they blocked my card for no reason.They sent me a letter stating to comme to the bank to prove my application and to Confiirm my address with a Bill,bring my passport and also proof of credit in the bank(i recive money from the company i work for) registered ltd not cash! Mi question is :Why you idiots open this account if you was't happy at the begining with the application? Please please please!!!!!!! Don't even think to open account with this bank if you respect your nervous system,respect your self,your time &money! The worst bank on High Street!I knew that and now i'm covinced!

Jeg købte en bil for 1,5 år siden, og har betalt for en forsikring der skulle gå ind og dække hvis jeg blev sygemeldt. Det skal understreges at bil forhandleren udfyldte samtlige papire for mig, og til sidst spørger han om jeg vil købe den her safe forsikring og forklarede så hvad det var. Kort forinden mit køb, blev jeg opereret i højre håndled, en kort opereration, som faktisk ikke krævede nogen sygemelding. jeg arbejder og betaler både afdrag på bil og forsikring i halvandet år. hvor jeg så kommer ud for en arbejdsulykke, (tilfældigvis i højre hånd) som nu har gjort mig helt og aldeles u-arbejds dygtig. da jeg så henvender mig til santander safe forsikring afviser de mig pga jeg kort forinden jeg købte denne forsikring var blevet opereret i samme hånd. Kort sagt har jeg gået og betalt for en forsikring som de aldrig har villet dække mig for alligevel. Skaden skete den 21/11-16 jeg har ligesiden fortsat med at betale afdrag, og gæt engang, de tager STADIG penge for denne forsikring.