SantanderReviews of santander.com

Santander is a failure on its customer service.

My experience of trying to open up a business account as a sole trader was frustrating and after almost two weeks of Santander emailing me daily for further information about my business (all completely irrelevant) I gave up. I required a simple account with no overdraft facility, cooperation or personal communication on any level was not forthcoming. Eventually I opened an account with Tide bank which was simple and took minutes only. So Santander you get the review of one star, if it was possible to give you no stars I would have taken that option. Absolutely appalling !

Santander`s Netbank arbejder uhyre langsomt. Ved kontoudløb er det først muligt at disponere over indeståendet den følgende dag og Netbanken kan ikke foretage straksoverførsler, så der går nogle dage yderligere inden pengene er inde på min Nemkonto. Jo jo, ting tager tid.

Ridiculous banking experience for personal checking account. 1. Their staffs are full of unprofessional bankers who made multiple mistakes on my wire transfers (trying to hit on customers instead of paying attention to details even after I reminded them a couple of times), then continued to blame the clients instead of fixing the problem, and of course still charged even my fund went under the risk of getting lost. 2. After closing account with them, they never notified me of whatever policy they have, so any accidental electronic activity including online account confirmation of $.99 can resume the account and got charge daily for the insufficient and overdraft fees. We should understand that once the closure was processed, they couldn't reopen your account nor make any payment without consent right? Wrong! I talked to their customer service and again, still got blamed for not knowing their policy (which i never got noticed of), and after some negotiation, they only refunded part of my overdraft fees, which makes no sense, because 1. these charges are from them, 2. if they can resolve some, why can't they resolve all, and when i asked that, the representative literally had no reason but kept saying no. Don't even understand how they can even be in business with such poor operation and practices. Never ever I wanna do anything with them again.

Simple issues they make it worse

Taler med en kvindelig kundeservicemedarbejder i starten af 2017, da jeg havde interesse i, at tegne forsikring på mit lån, således jeg ved sygdom og ufrivillig arbejdsløshed mv. , var dækket ind såfremt uheldet skulle være ude. Adspurgt oplyser denne kundeservicemedarbejder, at min nytegnet forsikring dækker ALT. Finder så her for ca.1.5 uge siden, da jeg kontakter dem, da jeg er blevet ufrivillig arbejdsløs, at det dækker forsikringen ikke. Jeg har således indbetalt 372 kr om mdr. i 2 år = 8928 kr. for INGENTING. Sagen har været gennem forsikringsafdelingen, uden det har gjort en forskel. Dog oplyste en Kenneth Ahm mig om, at Kundeserviceafdelingen kan søge telefonsamtalerne frem i deres systemer. Dette bliver sat i gang. D.d. bliver jeg kontaktet af en Glenn Kibsgaard fra Kundeservice, der her kunne oplyse, at de ikke længere gemmer samtalerne i mere end et år tilbage og at sagen afsluttes fra deres side af, hvor Glenn beklagede min situation. Oplyste Glenn, at over 90% af anmeldelserne på Trust Pilot skriger markant rød…opsigtsvækkende!!! Dette var Glenn så absolut ikke enig med mig i. Endnu engang løgn på løgn….sørgeligt. Der er tilsyneladende ikke nogen i det foretagende, der tager ansvar. Tænker nu i banerne af, at gå videre i medierne med dette. Endvidere ses det tydeligt, at Santander ikke er så anstændige, at besvare de kundeanmeldelser der er tikket ind….jeg væmmes og var det ikke for kunderne, så ville Santander ikke eksisterer. JEG KAN PÅ DET KRAFTIGESTE ABSOLUT IKKE ANBEFALE SANTANDER. Husk at i kan trykke forneden i rubrikken så Santander får beskeden.

I was refi- not interested to other things. Had a pontiac. gas blew up my engine and I wasnt reimbursed by san diego shell station. tried to fix it- had to file ch7. they stole the car back the second the docs hit thier office--as the law requires i do. THIS IS ILLEGAL. then they and others, and the court all at once tried to jump down my throat saying the collections and repo was legit- even thought its against the law in america until a judge says so or you give up the right to make payments during ch7. If yu want to keep it- and can make payments, you have to be given that right. this company doesnt care and tried to rip me off for over 13K, I think half of that was owed on the car. LTV was ok- interest was sky high...but this THIS THIS THIS was too much. If they cant abide by bankruptcy laws- they need to go back to mexico and s america.

you can never trade your car ...too much bad equity !!!! ive been paying on mine 3 yrs . and still 6000 $ in bad equity ! time to get a attorney