SantanderReviews of santander.com

I've put 1 star as no option to go lower. An absolute appalling bank. I've been with them for over 20 years and rarely needed to contact them but each time i have they have been rubbish. From a mortgage mess up to getting a new card sorted always beyond poor service or services available. When it works automatically its ok but that's not good enough if you don't have a back up for clients to speak to staff to resolve issues. Its not staff at fault either its the poor management not waking up to the fact that you still need human contact from time to time. closing banks is ok but not injecting into resources and staff behind the scenes is scandalous. Correct i will now be going elsewhere. My own fault should have known better. I have been on the phone a total of 2 hours and still waiting. It will take more than an offer of £130 for me to go back. Again a warning to you all this bank is now a has been. Get rid of the directors who clearly know nothing of change. Oh and yes I'm IT literate too so don't hide behind Covid 19 as the reason for poor services, its always been poor when it comes to human contact. Another 7 customers you have lost. Stick that in your bonus!!! well at lest the switch method will be a quicker option.

My Credit Union sent them a cashiers check to pay my vehicle off. They misplaced the account information and deposited the cashiers check on Aug 9th. I noticed nothing had changed on their account for me. I contacted them and spent the next 2 days chasing down information copies of the deposited cashiers check. Faxed all the information to them. 2 weeks later they say that the payment was misapplied. That I should wait 2 to 5 business days for this to show and it will be done. 8 days later it still hasn’t been taken care of. My credit score is now getting affected. I contacted them (AGAIN). I get the same answer of payment was misapplied and wait 2 to 5 business days. This is the most incompetent company I have ever dealt with. I wouldn’t recommend them for financing a Tonka Truck. What a Joke

The worst experience ever Customer service team do not know what they are doing. Every time you are explaining your situation to a different employee who doesn't have a clue what he is doing. Process delayed for 2 weeks because they had 2 different issues with their system!

This is the worst bank. Can't log on to the business banking and no customer service. Absolutely none! Just a FAQs page and a bot to speak to. Is this the future of banking?

Te bloquean la tarjeta sin razón aparente, te cobran comisiones sin avisar, mal trato, no cumplen lo que dicen, en definitiva, que nunca había recibido un servicio tan malo.

Aufpassen! Eine Kredit hier zu nehmen ist mit Risiken verbunden! Ich versuche seit 2 Monaten eine Mini Kredit zu tilgen…Ich zahle den Restbetrag ein und nächstes Monat gibt es wieder ein Restbetrag zu zahlen und so geht seit Wochen…Habe 6 Überweisungen gemacht mit verschiedene Restbeträge und immer wieder ist noch etwas offen… Also besser eine andere Bank suchen, die Bank hier ist NICHT ZU EMPFEHLEN!!!

Ich hätte gerne meine Kreditablösesumme erfragt. Bereits mehrfach vormals postalisch hatte ich damit keinen Erfolg. Nun heute ein erneuter Versuch: Nach 15 Minuten in der Warteschleife ein netter Mitarbeiter:" Hat die automatische Abfrage nicht funktioniert". Noch ehe ich antworten konnte, eine erneute Warteschleifennummer... weitere 14 Minuten. So sieht Kundenfreundlichkeit und Service heute aus! Nie wieder Santander! Leider musste ich einen Stern vergeben, keinen Stern zu vergeben wäre realistischer gewesen!

Hier passt wirklich gar nichts, ein "Kundenservice", der den Namen nicht verdient, überzogene Gebühren und der Schufa Wert sinkt auch noch, wenn man bei der Santander ein Konto eröffnet. Nie wieder!