SantanderReviews of santander.com

After many years with Santander and ever decreasing service quality, I am now thinking of leaving for a , hopefully, more competent bank.The service with Santander used to be quite adequate but more and more contact options have been removed. I rarely need to talk to someone in person but when the online options are inadequate there's no alternative but to try - and wait until your patience runs out on the 'phone.Even their online 'chat' service refuses to work. There is a branch about ten miles away - nice people, as far as I recall, but a dearth of actual bankers - who actually have a reasonable knowledge. The online banking works well most of the time. Just hope that you don't need anything 'out of the ordinary'.

Had to leave Santander in the end after many years of banking with them and I couldn't be happier. Find their offices in general "very retail" with no qualified financial expertise from their agents. Always a queue in whichever branch you visit. Interest/APR rates are very high even as a loyal customer and with good credit rating/score. Moved to Natwest and my life is far better.

not good at all ! very bad expirience

liked santander when i first joined but now cant contact them they are truly terrible.

Called up and was passed around 5 times to avoid anyone having to actually do their job and answer to me. Extreme bad attitudes on staff and just generally incompetence ( passing to wrong departments after I have tried to confirm, making incorrect notes on my account which other staff then read out, and mis informing me regarding the situation ). Wouldn’t have wrote a review but James in security is the best person who works for your company I’ve been with the bank 5 years and never spoke to someone who actually tried to help how he did. Thanks James have a good Christmas everyone else needs some basic customer service training, I work in a call centre and would be happy to offer training to your staff for free to avoid anyone experiencing that service again.