Victoria R.
Trainers need to be worn it
Love the look of the trainer, but they did give me bad blisters. San Matin did contact me to understand the issue and look how to improve - great client experience
We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.
SANS MATIN (sansmatin.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Victoria R.
Love the look of the trainer, but they did give me bad blisters. San Matin did contact me to understand the issue and look how to improve - great client experience
Mrs V C V.
Really disappointed. These trainers are really not comfortable and certainly not worth the money. Love the look of them but they really hurt my feet. After sales team were disappointingly bad. Nothing good about my experience of Sans Matin. I will not be purchasing again.
AMS
What a fabulous shoe. Wonderful customer service. These shoes are a fantastic style, high fashion and high comfort. They fit slightly large so I went down a size and the exchange was fast and efficient. Great with so many outfits and even on the first day of wearing them I was asked four times where I bought them. These will be my Summer go to shoes.
Dave R.
Was really excited to wear the shoes and paid $200 for them, but the order never arrived. I contacted the email address from the order but they never wrote back :'( Seems like a scam company.
Sian H.
Very disappointed. Customer Service was slow - had to email repeatedly to find out where my order was; one style not in stock for over 4 weeks so requested a refund which was also slow to be processed. The style that was in stock were really uncomfortable, not soft leather at all but really hard and cheap feeling; one size damaged on sole and the fit was dreadful - 40 way too small and 41 way too big !!! See other negative reviews that said the same. Overall really disappointed and I had to pay a service charge to return them!!!!
Nigel P.
First purchase and unfortunately the shoes didn’t fit. The return process was easy enough but they deduct a service charge for a refund. They take 14 business days to review before they make a refund! This process needs to be quicker I do not recommend this company based on their customer service.
michelle G.
Gorgeous trainers, lovely design and super comfortable. Like all trainers they need wearing in a little and this did hurt a bit but that’s all part of new trainers. Packaging was a nice surprise too.
N D.
Beautiful shoes - stylish and comfortable, and well-made. Came in lush packaging too. And a size 8 is a proper size 8 (42!)