Sandals ResortsReviews of sandals.com

Their website is atrocious! I couldn’t work out to get a quote so gave up and booked somewhere else

I would rather stay at at a mental institution. Not worth your time or money.

Title: Terrible Experience and Lack of Consideration at Sandals Bahamas Review: I had the unfortunate experience of staying at Sandals Bahamas, and it was an absolute nightmare from start to finish. My holiday was completely ruined due to an accident caused by a loose parasol that took off in the wind and landed heavily on my inner thigh. This incident resulted in the loss of seven out of the ten days of my holiday, including the day before my 70th birthday. To add insult to injury, when I reported the incident, I was offered just five days free of charge at any resort. I was also persuaded to sign a disclaimer, which I now realize was a huge mistake. When it came time to pay the balance for a seven-day stay, I noticed that I was being charged for two days, almost as much as the value of the five-day voucher. When I complained and asked for an explanation, nobody could provide a satisfactory answer. I refused to pay this exorbitant amount and was informed that they were not prepared to credit me any further. I was given an ultimatum: either pay or cancel. In light of the circumstances, I chose to cancel. It is absolutely appalling that despite being on crutches for most of my holiday and in excruciating pain, having to go to the hospital for scans, and being incapacitated for six weeks after returning home, Sandals Bahamas showed no compassion or consideration. I strongly advise against trusting this company and urge others to never sign anything if they are involved in an accident on their premises. Once you sign, they will completely ignore you and disregard your well-being. Sandals Bahamas has shown a complete lack of empathy and customer care, and I will never consider staying at any of their resorts again.

I strongly advise against choosing Sandals Royal Caribbean Montego Bay Jamaica if you're accustomed to resorts that prioritize genuine hospitality. This resort is severely mismanaged, and the absence of a genuine commitment to guest satisfaction is glaringly apparent, with only a few isolated staff members showing any true dedication to their roles. This is especially perplexing given my experiences at multiple resorts in Jamaica, which I love and travel to almost every year, where the locals are known for their friendliness and eagerness to assist. The staff at Royal Caribbean appear, at best, inadequately trained, and at worst, disinterested in their jobs. It's not uncommon to witness a significant number of employees busy playing on their phones, texting, socializing in groups of 4-5 people, paying little or no attention to guests. I even observed at least couple of client facing workers visibly drunk or stoned by day's end. Even the simplest requests, like asking for a glass of soda or a cup of tea, take an unreasonable amount of time to fulfill—sometimes as long as 20-30 minutes, despite the short distance between the bar and the beach. My disappointment extended to the housekeeping service. Despite booking a Club room, with list price over $10,000 for 3 days, our room was never cleaned until a late 4:30 PM. However, when we sought a mere extension of our stay by couple of short hours, we were flatly denied, with the reason given that the room needed cleaning for the next guest. Strangely, the next guest was scheduled to arrive only the following day. The management was conspicuously absent, leaving only lower-level staff to operate without supervision. Asking to see higher managers, lower personnel said that the managers don't even have an office and only can be reached on the phone. In terms of dining, the food quality was consistently poor across all restaurants except for the Jamaican shack on the island, which stood out for its excellence. The French restaurant provided decent fare, but every other dining establishment left much to be desired, to put it nicely. If you've saved up for a special trip to an upscale destination and are seeking a true hospitality experience, Sandals Royal Caribbean will undoubtedly leave you feeling deceived. While it might appeal to those who have never experienced a high-quality resort and believe it to be a mark of distinction, those accustomed to superior standards of service and genuine hospitality will find themselves thoroughly dissatisfied at least or even defrauded.

Beautiful resort the management and staff let it down, Hardly any staff around resort, nobody takes any notice of the guests. People are left to reserve relaxers for hours on end even when nobody is using them when clearly a policy is in place of 2 hours but no one to enforce it. 5 Star resort definitely is not but can easily be with the right staff and or management guidance i.e. new manager, I think maybe it was a lady manager when I was there but all she did was on phone when she was out and walked pass problems and staff talking doing nothing. What a shame, spoke to some people loyal Sandals guests who even said standards had gone down so much since the founder has sadly passed away. Sorry forgot to add this was the Barbados branch.

During our stay, we experienced a hurricane warning, which the resort had to respond to for the safety of the staff and guests. The warning started a day or two after we arrived, causing our entire stay to be interrupted. We were confined to our rooms for the most part because the restaurants, beach, entertainment, and executions were shut down. Our room went without service for the rest of our stay and we were forced to sleep on soiled sheets the entire stay and we were there 6 days. I was being bitten in bed by something all throughout the nights. I called several times, asking for a set of sheets, and stated that I would change them myself, however, they never brought the sheets to my room. Due to the storm conditions, I could tell that they were operating on a reduced staff. We were served a boxed breakfast consisting of fruit and stale pastries, in which we did not receive the first day because they ran out. They promised to bring us breakfast but never did. We were also served burgers and hotdogs for lunch, the buns of which were stale. Any reservations for the on-site restaurants and excursions we had planned were canceled, and we do understand the reason. However, we asked for some type of concessions, credits, or accommodations due to our entire vacation being ruined. We were looking forward to staying at a Sandals resort! It was our first time, and we had always wanted to experience that level of vacationing. I was advised by one of their customer services representatives that they would accommodate us with some accommodations due to the unforeseen interruptions but all they keep saying is basically, we did what we had to do. They won't even address the fact that I am asking them for credits towards another stay. We paid $835/night for no amenities, no entertainment, no comfort or accommodations, etc. Also, the room was dated and had a mildewy smell. Never again! You can stay anywhere else for a more reasonable price and a better experience. Secrets has them beat! Hands down!

Cancellation policy is very bad and inhumane Review of Sandals Royal Caribbean Resort and Private Island Pending review I booked my trip for next year and recently got diagnosed with a life threatening sickness- Cancer. I tried to call them to provide a refund and they just gave a scripted answer saying" your ticket is fully non refundable and we can help it". I am very disappointed that they do not have any consideration to a person's situation. Our family is already going through so much stress with this diagnosis and we are trying to figure out the financial aspect. The trip was not a small amount and thought we could get that refund.

Worst experience ever. Owner could care less. Would never and have never stayed with them again. Total SCUM BAGS