Sandals ResortsReviews of sandals.com

The Sandals app isn’t working. I can’t load hotel details. Clearly a problem with the app that has been an issue for weeks .

Noisiest pool and beach ever - more like an 18-30 holiday than the luxury/peaceful promised. Discover music, strimmers (10 yds away in the middle of the day) and surly service - very little engagement. All staff looked fed up and asbif customers were an irritation

We stayed in the Bungalows Oct, 16-19 for my wifes 60th birthday The music and screaming from the beaches right by us was horrible.It was so loud it and annoying. We had to take the boat in daily to the mainland, then take the bus to Montego Bay eveyday just to get some peace and quiet. We have videos to to support our complaint 100%. Sandals ignores our requests, videos and complaints

We wrote to sandals with a long list of complaints after staying with them for our honeymoon. The service and standard of this hotel is shocking. I urge anyone looking to book with Sandals to reconsider. This was our honeymoon which we saved extremely hard for and we have left with bad and upsetting memories. I will list due to the limit on words, - Dangerous Activities / Boat trips. - Rooms not cleaned or replenished - Rooms tied and dated / shower flooded the room - Staff incredibly rude and unhelpful - Stolen property from our room - Recent shark attack. Made aware by another guest - No paddleboarding or snorkeling as advertised - Private island not private as advertised - No gas in beer / Drinks not offered at meals - Staff more interested in talking to each other / Refused to serve us at bars - Pools freezing cold and unable to use - Beach covered in seaweed (They cleaned the first day and didn't bother the rest of the week - Drugs offered to us by staff - Dive team didn't answer basic safety questions and just shrugged off answer. High? - No hot water in rooms - Trips cancelled last minute. Money held onto and then told it would be a month before we got a refund - Not 5 star - A la carte restaurants waiting around for hours before being seated. Food overcooked The list goes on... The response we received was the offer of 20,000 worth of sandals points which equates to $200 and a non disclosure agreement... says it all.

Just to say i was a big fan of Sandals and have been going for over 30yrs . But Royal sandals Barbados is far short of luxury and carefree holiday. Be careful on what type of room you book, Sandals sells sea view rooms with out the sea view as i have just found out, after complaining they moved us after 4 days later . Most of the Guests are complaining about the very bad smell of damp in there rooms, and some guests had to be moved. Both our rooms we had smelt of a very bad damp smell, and the bedroom floors are very slippery due to the bad design of the Air con, so be very careful. The management knows about this major problem but but are doing nothing and still selling these rooms. The other major problem Guest are complaining is you have to get up at 6am to guarantee your sun bed you require. The main problem there is so many Butlers who takes most of the beds at 6am and by 7am there is NO beds on the beach or by the pools. Fact. Premium alcohol is not in your room and only served if you specify your choice when ordering then most of the time you do not get what you have ordered. Booking meals in Restaurants is another problem unless you have a butler service. Time the butlers services has booked for there own guests as they get preferential treatment over the other guest and the other guests have late or very early dinning times. The whole consent with this resort is for Butler service. I will definitely not be using Sandals any more, they have lost there 5 star rating and pricing there self's out the market and now only thinking of there self's on catch up from the covid times . Lets see if i get a reply from Sandals ?

Sandals resort Royal Barbados very poor, overcrowded, no sunbeds by the pool or beach available. Booking for restuarants fully booked upon arrival, staff very unhelpful. Over priced!!!

Very disappointed in management and staff.We were there many years ago and pomisef a credit as we had 4 rooms only to then finally give resort another chance and told the credit is not what was promised.I tried speaking to management and deaf ears.Many problems with the rooms air conditioning,toilet and water leak and of course nothing is noted almost like it didn’t happen.Be aware.I gave the resort a chance to make it right and they didn’t.Will go somewhere else.

Went to Sandals Royal Barbados to get married , 18 months in the planning and what a disaster . The resort is full of rude staff who really do not want to work there so they treat the guest poorly , if you not American and leave big tips forget it ( even though you pay an extortionate price to stay here and all gratuities are included in the price and your not meant to tip believe me Americans get there way by tipping, queue jumping In restaurants, bar service it’s absolutely shocking and makes you feel like 2nd class citizens). Our wedding day was due to be on September 13th but due to some paperwork errors it was postponed to sort the paperwork out , we eventually got married on 19th September so that part was good . We were due to have our Candlelit dinner on the beach that evening to celebrate our wedding day but someone forgot to book this , you can’t imagine the disappointment this caused and instead we had to find alternative eating arrangements which proved difficult and we ended up waiting 3 hours in the Indian restaurant ( absolutely not the romantic candlelit beach meal we were expecting ). So the next morning we were due to have our romantic honeymoon mimosa breakfast !!!!! It arrived over 1 hour later than booked, it was freezing cold and looked absolutely disgusting , it had been sitting around for hours somewhere and no mimosas either complete disgrace , we had to then wait until lunchtime and go to a restaurant. Onto the honeymoon evening meal in the Parisian restaurant, we were brought food we did not order ( the wedding planners argued with us about this and said we ordered these items) I don’t eat seafood so why would I order seafood as a starter , I don’t eat steak so why would I order steak ? The wedding planners messed this up and just argued with us it was absolutely terrible and a complete shambles , we complained to Patricia about this and about a member of staff but this was all swept under the carpet and she gave us a hug thinking this would make things better sadly this was not the case . The whole resort is only interested in how much more money they can get from you . The photographer/ photo department are the worst ever , the extortionate prices they charged us where unbelievable, we came home with 11 photos and the rest on a stick for us to print off ourselves $799 for 11 photos , they were meant to edit 5 photos for us as this was part of the deal but because we did not buy anymore photos their whole attitude changed , money money money that’s all they want disgusting . We had to pay for a beach structure for the wedding as an extra because the initial wedding planner said a structure we liked would not be in bloom as it was September but the structure which was a free structure was in bloom , we mentioned this to the wedding planner and they refused to refund the structure so this was falsely sold to us which is another disgraceful act . Sandals have got a lot to answer for but refuse to see any wrong, our wedding went ahead of which we are grateful, but it was ruined and not a good experience, our wedding was ruined and not the memorable event we were hoping for and especially as it took 18 months to plan . I would tell people not to book this resort and certainly do not have a wedding at Sandals to avoid the disasters we endured.