Sandals ResortsReviews of sandals.com

Be very cautious about purchasing Sandals' Third Party travel insurance coverage which is offered by a company called Tripmate (likely owned by Sandals). We were exposed to Covid less than 10 days before our trip and had to cancel travel plans. Our coverage was - "cancel for any reason", money refundable. We notified Tripmate and provided documented evidence. After 3 months of follow up, Tripmate denied coverage with no explanation. We were instead offered a Sandals travel voucher, less our insurance fees. The voucher came on a preprinted form from Sandals. So really, there is no such thing as cash back insurance protection as being exposed to covid I think is the definition of "cancel for any reason". We will use the vouchers but I'm out of pocket $250 USD.

We love Sandals Jamaica…. We have 69 nights and only need 1 more night to receive a free week stay. We were at Ochi 7/28 for 9 days and the servers at the swim up bar remembered us. All the Sandals people are so friendly and professional. On this trip we went to the returning guest dinner at Ochi. Our issue is that Sandals turned the dinner into a constant person to person sale of photos and the fund raising items. The photo person offered us a photo in a frame for $35 and we decline. Ten minutes later she returned to offer us the picture only for $10, the fundraiser person then went from person to person selling various items. This made us uncomfortable. They should have a table at the rear of the room with fundraising items for people to go to if they want to buy an item. Too pushy and 2 other couples at our table felt the same way. Make the event a tribute to returning guests. Also, they informed us of all the special deals with a 20, 11 or 12% savings on bookings and free insurance. I had already purchased a trip to Royal Caribbean for April 2022. When I asked if I could get those deals they said that I had to book the travel on site. The travel insurance costs $228 so that would be a huge savings plus the 10%. When I asked about the deal the next day at the loyalty office the Sandals rep was nasty about it. I still don’t understand!!

I have just had to cancel my holiday to Antigua with Sandals, as Virgin cancelled the flight. I have to say Sandals couldn’t have been more helpful. Their phone lines are currently closed, but Sandra emailed me several times and also rang twice, to try and help us re-arrange the trip. Unfortunately we just couldn’t get dates that worked for us. Within a couple of days of requesting a full refund the money was back in my account. Sandals really couldn’t have been any better or more helpful. Very keen to re-book the trip just as soon as we can.

Super Sandals. Only one experience thus far, Antigua for a 25th anniversary, and could not have wished for a better experience or service. Was hoping to sample Sandals Barbados this May, but Covid has struck, and Sandals have amended our booking to 2022 with no qualms and no inconvenience. Great customer service. Once this dreadful period is over, we’ll be Sandalling every year in the fabulous Caribbean islands.

November 2019. Having been to Ochi Jamaica last year, we decided Barbados would be a good 2nd Sandals visit. We went as a party of 6, 3 couples. The transfer from the airport to the resort was only 15-20 mins. We were greeted with cold towels smelling of lemongrass, a very strong rum drink and two Sandals Select T-Shirts since we were members. We used the iPad to sign in, the card machines were down so we never got to put a credit card on file – we just paid for all of our trips at the end easily enough. We were taken to our rooms and the holiday began. The resort is huge, you can’t tell where Sandals Barbados ends and Royal begins. It is so unbelievably stunning. We stayed in the Bajan section in a Crystal Lagoon Luxury Honeymoon Room with Balcony Tranquility Soaking Tub LX. The room had a double sink, hair dryer, huge walk in shower, mini fridge, coffee machine, iron and board, two wall mirrors, one full length mirror and one light up mirror with magnify, safe, a UK plug socket in the wall, air con and a fan. There was nothing else we could think of that we would have required in the room. It was cleaned daily, and we had a turn down service nearly every evening. The fridge was stocked with the wine and beer of request and was topped up daily. There is no free rose wine, which is a shame, but you can pay for it if you wanted. I had emailed Sandals beforehand, after reading reviews on how other guests had struggled to book tables for dinner, I wanted to ensure we had bookings for tables of 6. Barbara, the director of guest services, replied and booked us into every restaurant we required for a table of 6 at great times. There was only one occasion where the table booking was not there, but we sought a manager who apologised and got the table ready for us within half an hour. I cannot tell you how incredible the food is here, especially compared to Ochi (which we thought was amazing at the time!). I would highly recommend going to Neptunes for lunch, the views are insane and the food is fab. Try the fried chicken and the burger. Chi is so beautifully designed inside, and the pad thai is to die for. I would also recommend Butches, although I would say to get an earlier booking as the wait time for service is a bit longer here. If you are looking for late night food, the Merry Monkey and Lovers Lane does some great plates to take back to your room. We went on a snorkelling and catamaran trip – highly recommend this. Was $107pp, we got taken to Bridgetown and boarded the boat. Sailed for 10 mins then jumped in and swam with turtles!! Then we sailed for around an hour and snorkelled by some ship wrecks. We had unlimited drinks and a really lovely lunch. We stopped on the beach outside Sandy Lane and we could swim to shore for a look around then come back. The men played golf which they said was great, bring your own clubs if you can though. We also went on a shopping trip which was only $12pp and we got to see Bridgetown properly, even having a nice drink on the water. The pools here are beautiful, we never had an issue getting 6 sunbeds together. I would recommend saving them as everyone else seems to, but if someone doesn’t return within 2 hours then the sunbeds yours. Staff are always around taking orders for drinks. The beach is stunning. It is public but it’s no issue at all. One man tried to sell us something, we said no thank you and that was the end of that. There was no seaweed when we were there. Sandals have also made two stone wave barriers in the sea which we found so helpful when swimming out. Loved all of the bars, you got a drink pretty quickly. Some bars didn’t have menus though so we struggled to pick something different and played it safe on a few occasions. Nothing really to complain about but just would have been nice to have island favourites! You can book lockers and showers to use when you leave, although the ladies lockers did not lock so all items went into the mens. We were picked up in a air con mini bus and back to the airport we went. The only real issue we had was that we were not there for longer.

I emailed back in May about my holiday in October 2020. I received an auto reply stating that they were working up to holidays end of June. I can lie I was very anxious about my holiday and I was the typical annoying person who emailed once or twice trying to push my own holiday in front. Even tried to call but the after sales team is not in. However I get it. We are in strange time and they have 100's of people ahead of me going first. But I did get the auto reply letting me know what they were doing(another company I have booked with has yet to give me refund and ANY communication) so that was a pro. 2 days ago I got a reply to my email from May so they are now working on October and the way they are trying to help .... was brilliant. Very flexible policy and actually the agent even had time to make suggestions to me. I didnt feel rushed OR pressured. I love the brand I love the holidays and in times of crisis the service and support is still there! Well done Sandals

We play as luxuriously as kings. The service is impeccable, the free breakfast in Prosecco is delicious, the underwater coral reef is interesting and beautiful. The water bungalow is fantastic! The owner of our villa is super good, making our wedding anniversary special. There's a front desk on the beach, if you're looking for a place where you can provide perfect service and world-class food and in a romantic environment. If you're looking for an address that provides perfect service and world-class food and is in a romantic environment, you just need to take a boat to the airport. Overall: strongly recommended, not to miss the experience!

Vacances au sandal’s Royal barbados le top magnifique un service exceptionnel des butler d’une gentillesse inouïe bref 2 eme voyage chez Sandals et c est toujours parfait Merci à bientot