Sandals ResortsReviews of sandals.com

We spent 5 nights at the Sandals Resort in Saint Lucia's Regency resort. It was the worst vacation we had ever had. The shower was broken and you couldn't control the hot water. It literally burned my neck and shoulders. We reported it Friday. They fixed it Monday evening. We requested a handicap accessible room and were told we had one on the beach. We were switched to the furthest room from the beach. The shuttle drivers were lazy and rude. Both my wife and I suffered during this trip. I ended up having to go home in a wheelchair due to their negligence with broken kneecap. They keep saying someone is reaching out to me from Sandals, but 11 days later, still nothing. The only thing about this place that was all-inclusive was the money they took from us. Complete trash experience

Sandals Exuma closed after we had booked a golf holiday and paid through our golf travel agent, Elegant Golf. Our pleas for help were ignored by both companies other than to inform us you will need to pay an extra $5000 for an equivalent golf holiday in the area. To cancel the holiday because our flights had been booked would be extortionate too. So avoid Sandals and Elegant Golf would by my advice, we have been stitched up beyond belief.

We saved and saved to go to Curaçao for our 44th anniversary. We couldn’t wait to try the restaurants as noted online. It wasn’t much different than Golden Coral or any low cost restaurant, generic, nothing special. Not the quality advertised. Staff was snippy and just not pleasant. Way too much money for what they serve. The room did not look like the one I booked. The patio was tiny. The sunset ‘cruise’ was a joke. We sat on the floor of the boat while the driver drove very fast. Throwing us around. Snacks : generic meatballs and fried mushrooms were served out of cardboard boxes passed around by a deck hand. The music was blaring. This was sold to me as a perfect anniversary celebration. HA! What a joke!!! On the upside the snorkeling was fun and the crew was friendly. The ocean view was amazing. We would never go to a Sandals Resort again.

We booked online for a full package. It FALSELY stated we had inlcuded non-stop flights in the package price but at checkout it was removed but kept at the same price. We did not notice this as it was a tiny click box that they unclick at payment time. The day after we received an email that stated we needed to book our own flights. We were furious. Their online mailbox is full, the chat person is unbelievably dense and useless, they donot answer calls, and they will not honor the FULL INCLUSIVE pricing they state online for everything included. Of course you do NOT get your money back and you will pay if you change a thing. EXTREMELY SHADY COMPANY.

Treat your staff fairly and well, it shows how over worked staff is. Royal Barbados is a prime example of Management getting rid of staff that is quite clearly needed and required. Endless waiting time everywhere with stressed staff. Customers should not pay 5 star prices to receive 3 star at best

We visited Sandals Barbados in 11/24. Our family had a bad experience. They were overbooked and downgraded our rooms for several days. You would expect a refund for the difference but they would only give us a credit that had to be used at their shops. T-shirts are $50-70 at their shops so it was a wasted attempt at goodwill. The resort rooms are very tired with stained furniture, cracked tile in bathrooms and moldy smells. On the plus side the grounds are very nice. Many go to Sandals for the food but at this location there isn’t enough dining capacity so guest are left to wander the property searching for a place they can get something to eat. Only a couple restaurants take reservations and those are mostly all booked up for the week when you arrive on your first day. The service in general is very poor with towel shortages and indifference being the attitude of most staff and managers. You can complain to management but it doesn’t change anything. We went days without fresh towels. We won’t be booking any more trips to Sandals.

Poor service , waiting hours for room to be ready sat in lobby, unhelpful staff. Would not recommend spending the money a lot nicer holidays out there for the money with better service ,better quality of food.

Booked a Club Level Room at Barbados back in February. Due to arrive on the 20th November to celebrate our Wedding Anniversary. Received an email 6 days before travel advising that they couldn’t accommodate us. This is the worst customer service I have ever received. They do not deserve to be in business dealing with customers like that. This was a trip we have planned for years, luckily we have managed to get booked in at another hotel or we would have lost the full cost of our flights from the UK. We were offered a room at their hotel in St Vincent, however we booked Barbados as that is where my Wife particularly wants to go NOT another Island!!