Sandals ResortsReviews of sandals.com

Very underwhelming. I was blown away at how cheap the food is and how they get around the “all you can eat” by serving very small portions and controlling how you order. The hibachi restaurant forces you to only get the sample size of all the meats, the appetizers are so small it’s insane. One of the appetizers was half of a scallop and 1 shrimp. I cannot make this up. Some of the staff were incredible people while some of the staff were very “meh” about us. My wife and I were told we couldn’t eat at one of the restaurants because I didn’t have a collared shirt on or close toed shoes. Although wearing very nice sandals and shirt, because I’m not a girl I have a strict dress code. This was told to me verbatim by the hostess who refused us service. At an all inclusive… the only reason it got a 2 star is because we met some incredible people here who we became friends with and there’s a drink called “dirty banana” which is fantastic. Sandals St. Lucia is not it

By far the rudest most unprofessional company I have ever dealt with. DO NOT book with these people, especially if you want a wedding. arranged. They simply do not care. They want your money and that is it They do not respond to emails, they do not call when they say they will . Total joke of a company.

We booked club level for 2 weeks at Sandals Antigua. Room was good but one advantage of club was in room dining. However, room did not have a table and chairs to allow this. So never bothered. Grounds beautiful. Dining average. Unable to get sun loungers with shade on beach without claiming them with towels at 5am. Butlers claim best ones by 5 am for their clients so forced everyone else to get up early and do the same. Staff: some good, but many aloof, robotic and didn't interact. Sometimes had to wait up to 45 mins for a table. Customer Care Manager admitted that, as they were nearly full, they couldn't provide the required service to all guests. Sandals boasted 11 fine dining restaurants. However, one was a hot dog cart. Another a pizza oven. The Cafe de Paris was a small cake and ice cream shop. 3 of the other restaurants required a reservation. Of the remainder, each took it in turns to close one or 2 nights per week! No fresh fish: all was frozen. Wild cats in restaurants scratching their fleas and licking their rear ends and being fed by some diners: certainly not fine dining! Wines were good though. Best restaurants were Kimones and Sushi. No info that beach was a public beach with tour touts and vendors constantly harassing you. Entertainment was well below par (more 2 star than 5 star). We had a few other niggles but made the best of it. Beach was lovely. Sand and water fantastic. Main pool superb, but noisy music all day, so not for us. Water sports were great. In summary, this would have been a great budget holiday, but we paid big bucks for 5 star luxury included holiday: and it wasn't. Unfortunately, we read trip advisor reviews during holiday. Had we read them before we would not have booked. All our comments are same as those in many, many reviews; so it seems that Sandals take no notice of reviews. Total misrepresentation. Our advice for anyone wanting a 5 star luxury resort with fine dining, good evening entertainment and stress free relaxation on beach or by pool, is to go anywhere other than Sandals.

Sandals Barbados. Really disappointing vacation at this Sandals resort - difficult to book restaurants, long waits for food, apathetic staff and reserving sunbeds is taken to a new extreme level by the Sandals staff themselves making it almost impossible to get a sunbed by the pool. There were some positive aspects in that the food, when it arrived, was excellent and there was a great variety of restaurants within the resort. However, trying to make bookings was really difficult, which was surprising as when we were in the restaurants, we were surrounded by empty tables. I understand the resort has staff shortages, which probably also explains why we also experienced long waits for food (almost an hour for just a starter and on another instance 45 minutes for a sandwich). Perhaps the staff shortages also explains why most of the restaurant and bar staff had quite an apathetic attitude. Naturally, there were exceptions to this, but on the whole, the staff just appeared programmed to greet guests around the resort and the staff attitude in the restaurants and bars was generally quite poor. Although notices around the resort indicated that sunbeds should not be reserved with towels before 7am, we were absolutely amazed at the extreme level of sunbed reservations around the pool and beachfront. We would swim in the pool quite early each morning (~6:30am) and it was almost normal to see every sunbed around the pool, without exception, already reserved with towels and the people doing this were the butlers. Perhaps the rules don't apply to Sandals staff, but then this just means you openly have two tiers of guests in the resort, and this felt wrong. We have stayed at a number of Sandals resorts over the years (Antigua, St. Lucia and Bahamas), but unfortunately we feel this experience in Barbados probably signals our last and we will explore other all-inclusive options in future.

At sandals St Lucia now and find it difficult to believe we have had no toilet paper for the last 2 days. Requested replenishment and was given one role which I hope they think it will not last us the remaining 10 days. Food portions are smaller than we have had before in previous holidays. Tried to book 2 restaurants for 2 nights each but was told they have only one night each. Bearing in mind we are here for 12 nights it would suggest they are only allowing 1 visit per stay which is not as advertised. Bit disappointed so far so will see how we go!!

Sandals South Coast,we had butler service. A lot of money for nothing. Worst food and drinks I ever had in a all inclusive.Beach terrible, pictures from sandals beach do not represent what’s shown on Sandals Website. Will never go to Sandals again, what a rip off.

This resort very disappointing in every way. Ranges from dated decor, cleanness, mediocre food, non attentive staff, difficulty getting reservations in restaurants. Spoke to management multiple times without resolution. Save your time and money and go elsewhere.

Spent a week at Sandals Halycon Beach in St. Lucia. Very pretty, quaint resort. Beach was not very pretty and water was not typical of the Caribbean either. If you actually want any service at all, scratch the "no tipping" policy and TIP. Otherwise, you'll be walking to the bar and begging for your drinks. Also don't plan on any "premium" alcohol. My husband drinks Crown Royal (listed as one the brands they carry), but they did not have any and acted like we were crazy to ask. The best bourbon they had was Jack Daniels (not very "premium"). They only carry two beers - the local, Piton, and Heineken. We're light beer drinkers so this was unacceptable. Food was average. Overall, Sandals was not "as advertised". Trip was OK, but not for what Sandals costs!