Sandals ResortsReviews of sandals.com

My husband and I stayed at the Royal Barbados Sandals resort from 12/2/2022 to 12/9/2022. This was our third rodeo with the Sandals resort, this by far was the worst butler service resort of the three have experienced. As always, we reserved a package that include the butler service. We quickly found out upon arrival we were not going to get the services we thought we paid for, at least, not the services we previously received in our other butler service packages. Also, we were not informed of the lounge that was specifically for guest with butler services until the next day. We were informed by one of our butlers we should been escorted to the butler lounge to wait on our butler to collect us, however we were instructed to be seated in the lobby area until our butler came to escort us to our room. While others were escorted into the members lounge and treated as if they had the butler services and greater with a pleasant welcome song. We were assigned 3 butlers, whom were also assigned to several other guests. We didn't receive our tour of the property until the next day, which was very brief, due to the butler needing to leave to service other assigned guest. Other sandals properties we stayed at we were able call our butler to pick us up and take us to dinner or anywhere else we needed to go. This property did not provide that particular service. We had to figure out where the resturants were on our own. Also, the resturants we originally chose were all booked up and we often had to be placed on a wait list or be sqeezed in. Our first morning we were supposed to have reserved space at the pool, our butler was so busy with the other customers we were forgotten about. The day of our 38th anniversary, nothing special was placed in our room to finish the night with a boom. At previous Sandals Resorts we've spent anniversary at, we would come back to our room and find a romantic evening set up for us, done by the butler services. The butlers we had were sweet young ladies, however, they were too stretched out with too many guest to service that they were not able to provide the services we paid for. They too expressed their concern of not being able to provide expert services due to their heavy load of dealing with the other In a nutshell, we did not receive any of the outlined VIP butler services we thought we paid for. We truly felt there was a breach in We paid over 13k to recieve services that doesn't come close to what one would expect to come from a VIP package. If Sandals continue with this type of butler services they are going to lose many customers, especially us.

We went to Regency Le Toc Sandals in St Lucia - amazing people the best I have ever encountered from Brianna, Uri, Auroa, Terry, Virgine, Cuthbert, Dale (at Pitons) Nico and Nicolo (at Armando’s) to Zach (on the beach) who were all extremely passionate, helpful, personal and welcoming they are a credit to the Sandals brand and really enriched our experience thank you. Special mention to: A. Nico whose Italian dishes were some of the best I ever tasted, authentic in flavors and personalized to meet my garlic allergy needs. You felt the love that went into every dish. B. Zach who shared his passion for his beautiful country with us, his extensive knowledge of the ocean and his love of all the wonderful water activities Sandals has to offer The reason I am rating 3 stars are as follows: 1. The accommodation is not what I would classify a 5 star plus experience more like 3 to 4 stars with some areas of the hotel requiring repair (eg ladies toilet handles), furniture that was tatty (eg the sofa in our room), parts of the hotel were the paint was cracked and needed a lock of paint (communal areas) 2. The focus of the hotel to please and accommodate American tourists above others! One of many examples is the day of the two footie parallel matches the hotel went with the 1 American fan vs 20 Brit’s who wanted to watch the game. Music played at the pool was heavily orientated to Americans likes 3. Price doesn’t correlate with quality of accommodation as referenced in point 1.

Lisa and dave from UK stayed at the Royal barhimain in the Bahamas staff were lovely, so helpful, the management was not, our daughter room was over looking a building site, this resort was not finished and was reopened to early, we complained and asked to be moved others were, my daughter was not, sandles charge alot to stay at there resorts, customer service/management very poor indeed, regarding any complaints at the resort, of which there was many.

Went to Royal Bahamian for family wedding. This is NOT a high class resort even though you pay high class $$$. Our view off balcony was a construction site although the room was big. I drank hot tea the first morning and it was never replenished after that. The food was average although we did have one delicious meal at the Italian restaurant . Most staff was very friendly. But they need to step up to be called a five star resort . I get that it is “ high” season in Caribbean in winter but $1000 per day is a little much here.

Arrived at Sandals Barbados on the 20th January 2022 feeling very excited, unfortunately this did not last after booking in and doing the necessary paper work we were taken to our room about 6.30 only to be greeted we a bare mattress an over flowing bin in bathroom the room had not been cleared I informed the attendant this was not acceptable she advised us to wait and she would sort this out luckily we were with friends so we we able to wait with them. An hour later still no one had returned we returned to reception where no one was aware of what was going on the girl who was looking after us had gone home . By this time we were to say the least a little anxious and very tired after a 10hr flight you just want to wash and change and relax yet again after telling reception what happen they eventually showed us to another room which I can only describe as depilated 1* accommodation Dirty and not cleaned falling to bits as we were by this time so tired we advised them we would stay 1 night until they sorted out the next day we were told to go back the next morning which we did they then advised us to go back at 4pm where a room Would be sorted eventually they allocated us a room on day 2 of our holiday No introduction or welcome pack . The resort did not have any coffee machines that work luckily my husband was able to fix himself to enable customers to use Drinks at the poolside bar were given with lipstick on glass disgusting. No wonder we returned with covid ? Considering sandals say they have an excellent Clean policy this was lacking here .the overall resort location was lovely most of the staff were very friendly would I return to Sandals again debatable.

So disappointed! Royal Caribbean Jamaica it was a older resort. Visited 12/21, employees were 80% not friendly or helpful. (Felt like they hated their job) Room service wouldn’t answer phone. We did get them to answer the phone one night but it was cold. Toke an hour to get food no matter where or when you ordered it. Room was cleaned at 5 pm and not restocked. Restaurants are not good! Concierge office was full with new arrivals so no help. The mattress was awful in our room, complained and they put a topper on it wasn’t much help! Went to take our departure test missing form in our Appointment envelope was told we had to go get it at the front desk on the other side of resort! Waited 30 mins on shuttle to go to other resort( we were not late on the hour). I’m a middle class person who has worked 7 days since the pandemic so when you say 5 star that is what I expected. Far from that from my experience.

even with all this great pictures that can watch the visiteur to their website there somethings that can be done to improve the website like adding the services they present because people they need more than pictures so they know what they are paying for and if this is the place they want to go to for a vacation also people need to know what plans this place can present to them to make their vacation great

Sadly very poor value. Along with other guests, we felt it was over rated and well over priced. There are many many far nicer places to visit, at a fraction of the cost. Food was very good and most of the staff were excellent, staff made the holiday.