Sandals ResortsReviews of sandals.com

Got a price from Sandals for a holiday which did not list any valid until, when we went to book the holiday 3 weeks later the quotation was not honoured and had increased by nearly £1000. Not at all what I expect from a holiday company

We got Married in April 2022 At Beaches Negril We Were Welcomed With A Moldy Shower And Dirty Room! We Got Married And Are Videographer Didn’t Get Are Vows On Recording! They Said It Was An Accident! When We Received Our Marriage Certificate The Information Was Wrong Tommy Ann Smith Are Wedding Planner Wouldn't Even Return Are Calls.Very Traumatizing Experience Don’t Waste Your Time Or Money They Don’t Care!

What a disappointment!!!! In short, I got married at the Montego Bay location and thought it was amazing. I encouraged my friends to do a destination wedding too. They went to the Barbados location and I was unable to attend because of having a baby. I called and paid for a candlelight dinner as a surprise for them since my husband and I could not be there to celebrate. (Mind you I booked this before they got on the resort). The butler was supposed to share they had this surprise and all the heartfelt congrats and sorry we couldn't be there message. Nope did not happen! I was charged then the bride & groom were allowed to use their wedding credits to book abother candlelight dinner by the wedding planner Andrea and not a word from the butler. My purchase never happened and I've been given an absurd run around for a refund. Complete fraud. Last recommendation I make!

room 9423 sandals emerald bay the room was worn dirty floors dirty slider,a/c leaked twice, stains on table, after rain, two days of water on tile stairs, last room on property next to a chain linked fence,our butler service was non existent except the last night he wanted cash because he would not be there when we left,employee walked in on us at our room no knock,cold food from room service. Director of Guest Services told us to send an email and photos. We did and no response for 2 weeks.Then the only thing we get is an NDA,non discloser agreement. They will give us 3 free days if nothing is said about bad service. Nothing else just an offer to keep quiet and not say anything about how bad the Sandals service and management performs.

We were booked at Curacao for 4-22 week. The resort was not open and Sandals told us that if we move to different resort, that next year we would get 50% off. So we booked Antigua, what a mistake. We had the Penthouse with Butler service. When we arrived we were shoved into a minivan when we were told we would be picked up by a car service. The first day and a half the butler phone did not work and we had to continually call the front desk to track down our butler. They finally get the phone working and the responses from the butlers were like we were inconveniencing them by asking for lunch. This is the first resort of Sandals we have been to that the people just weren't friendly. The beach is not private and you are constantly hassled by locals to buy something. The final straw was the day before we left we went to check on our trip to Curacao for next year and they tell us they know nothing about a discount and we need to pay full price. So 9 weeks before we are to go to Curacao, Sandals tells us it will not be open, we need to change to a different resort and pay the regular rate and now are told our trip next year will not be discounted. You inconvenience us and give us nothing??? Very poor customer service and we will let anyone who wants to hear from us about this poor service. We are now thinking of just switching to Secrets or Couples resorts as we have heard good things about them. SHAME ON YOU SANDALS!!!

I got food poisoning in Sandals restaurant on my Second night of a 9 night stay , disaster needed doctor nurse etc , in bed for 4/5 days, promised faithfully from Management compensation would be arranged before I left to no avail empty promises , numerous emails sent to Sandals Barbados waisting my time , more empty promises, what to do can anyone advise, 67 yrs of age frustration

SANDALS IVE WRITTEN NUMEROUS TIMES TO YOU ABOUT THIS COMPLAINT BUT YOUVE YET TO ADDRESS IT PLS JUST MAN UP AND ANSWER…. IF ANYONES KNOWS HOW I CAN ESCALATE A COMPLAINT ID REALLY APPRECIATE IT AS CUSTMOER SERVICE HAVE LITERARILY IGNORED ME REPEATEDLY???? List of issues: Very sullen welcome then escorted to room in silence, having come directly from The Sandy Lane hotel this really was a jolt to the system. We arrived at the suite door but room wasn’t ready and we had to return to the lobby to wait 45mins no apology offered. Bags left outside room unattended. No mobile in room. Called the butler from the landline 10-20 times over the next 12 hours engaged every time, same with room service. Had to go and get takeaway food myself and bring back to room. Evening completely ruined. Next day best seat I could find was on the concrete walkway no towels available either. Day ruined. Long pants not returned from the dry cleaners on time as assured so had to cancel butches and eat in the room for the 2nd evening too. I asked for medium. It came blue and I was given a butter knife to eat it was. Second evening ruined. The meat was then dumped outside my room by the butler. I feel that a breach of contract occurred - in terms of the experience I was promised and paid for and what Sandals delivered, please let me know if you disagree. Next stop small claims court for a full refund I guess.

We recently returned from Sandals Ochi in Ocho Rios, Jamaica and I am so disappointed. This was a big occasion for us and we decided to spend some extra money on Sandals because we had heard so many good things from friends & family, unfortunately none of them had stayed at this particular resort. We spent $12,000 and two weeks of vacation time. I apologize for the long review but there are so many areas to address. The resort is tired and not very clean. Our initial impression was not good but we tried to have an open mind. The rooms were noisy. We were in one of the four unit cottages and you could hear people talking outside, doors slamming, music and every cart they wheeled by. The beds were okay but exceptionally high, not a problem for us but we did hear other guests complaining. We paid for the Club Level and the wine was good but the other liquor in the room was terrible. They say the mini bar is refreshed daily but we had to call almost every day and that got old quick. The resort is broken up into three sections, the seaside, the hillside and the Ochi Beach Club, a shuttle bus accessed the three areas. We were on the seaside. The beach there was much smaller than it appeared in the pictures on the website and the lounge chairs were old and very uncomfortable. You could walk over to the Ochi Beach Club where there was another beach area and a pool with a pool bar. The beach was a little bigger and the water was very nice, but there were no umbrellas and very little shade. That particular pool was always cloudy and there was always a layer of scum by the stairs. I have never seen a resort pool look like this, but there were other cleaner pools to go to. This pool was very loud. One bartender would bang a metal shaker off the metal counter yelling”Oh Expletive”repeatedly. He would pour shots and actually berate people if they didn’t want to do one. He would also ask people for tips! Think spring break. There are a lot of stairs on the seaside, a lot! The hillside area appeared to be newer and in better shape. The pool was beautiful and we tried several times to go there but could never get chairs. You could reserve cabanas on either side for $140. They took up a good amount of prime property. We met several people who had been to other Sandal’s Resorts and everyone said that this resort did not do the brand justice. They appeared to be loyal customers who were also disappointed with this experience. I am putting this review out there because there are so many better resorts that are in nicer areas and are less expensive. I hate to see other people waste their money and precious vacation time, especially now. I think Sandals needs to up their game at Ochi! I will say the food was very good.