Sandals ResortsReviews of sandals.com

If I could give a zero stars, I would. We had to book in another the room the first night of our trip. It wasn’t club level and we felt like we were being treated like lower class people. We were told our club level room would be ready by 3:00 and we needed to checkout if our original room by 11:00. So for 4 hours we did do beach activities and pool bar. When we finally came to check in (being wet) our room wasn’t ready and out belongings haven’t been moved yet. Oh yes, we weee still wet and waiting after an hour of waiting again. Food is marginal and the standard drinks are watered down and awful. The two restaurants that need reservations are always booked. This was supposed to be a big anniversary celebration alone with my husband. It’s been nothing but a hassle 2 days into the trip.

Upon check-in at the Sandals Royal Bahamian on Thursday, April 27, 2023, we were informed that our Penthouse Suite room was not ready and could enjoy lunch while waiting. Upon return, were told after another 30 minute wait that we would not receive the room we had reserved and paid in advance the first night. We were escorted to a Junior Suite garden view room for the first night and assured we would be upgraded to the 6th floor for our remaining three nights. Our compensation would be a $53 in-kind credit. I argued that this was not nearly enough of compensation and was told I would get the $53 plus $150 in-kind credit. I still was not satisfied so my message would be forwarded to a higher level manager. We did not want to unpack and hang our belongings since we were to check out of the room the next morning at 11:00 and told our room would be ready between 1:30-2:00 the next day. We had planned to go into downtown Nassau that day to arrive ahead of the weekend cruises and larger crowds. After checking back into the front desk at 1:45, we were again told the room was not quite ready. We were later taken and into our room at 2:45 pm. A manager called me that Friday evening and we discussed my situation. I had requested that first night be completely comped ($1,000) for my inconvenience and the manager told me that she would check with her supervisor and call me the next morning at 9:30. The next morning came and she had not returned the phone call by 10:00 am. I never heard from her again during my stay. I also found out during check-out that the $203 credit had to be spent at the resort. We had already spent over $100 at the gift shop, but where else do you spend money at an all-inclusive resort such as Sandals. Later a different manager told me that they would credit my card but it would be up to 14 days. As of today, June 23, I have not received and it took three weeks to remove the $400 hold has not been taken off of my credit card. It was our 25th wedding anniversary and we booked this trip August 8, 2022 to assure we would have a nice, romantic trip. It’s a shame, that after booking 9 months early and paying 6 weeks ahead of arrival that this is how it came to be. The management of the rooms remind me of the practices of car rental agencies. You make a reservation only to find out you don’t have the correct reservation and are switched to a lesser accommodation upon arrival. The lady at the front desk revealed that this was a common practice at this resort. Needless to say, my wife and I were very disappointed in this experience and the compensation received and will never stay, or tell our friends and family to use Sandals Resorts in the future. As of today, June 23, 2023 I have not received a response from Sandals.

We went to Bahamas old bahamian feb 2022 and march 2023 10 days and 8 dsys respectively. Also barbados feb 2023. Yes thats 3 visits in 13 months . A total of 24 days spent at all sandals includive resorts. Faults Management non existent Dont complain you are falling on deaf ears Main Pools freezing never heated Restaurants take ages to serve you drinks…. Water served immediately alcohol 20 mins by which time your fed up and then to get a second glass of wine 😞?? Rooms not cleaned in either resorts just beds made eventually at 6 pm in evening despite calls to reception daily to get up there and clean!! Absolute joke of resorts. We went 3 times to give benefit of doubt but it got worse each time. Never again!! Pay bit more and go to a four star resort hotel not all inclusive sandals food was very below standard expected

My husband and I decided to cancel our trip to Jamaica due to the US issued travel advisory. (We booked May 5, the travel advisory was issued May 10). When I was in the process of canceling and the customer service representative asked why - I told him that we would like to visit another time due to the US travel advisory. He told me that the advisory only applied to certain areas and not Sandals. I told him that I realized Sandals may not have those issues, but I was more comfortable booking another time because the travel advisory applies to all of Jamaica and specifically mentions sexual assaults at all inclusive resorts. He told me to show him where the reviews of the resort were that said this. Highly inappropriate. Choosing to cancel a booking based on my home country's travel advisory (especially those mentioning sexual assaults) is not something I should have to justify. It sucks that we don't get our travel insurance back. We cancelled 3 weeks after booking. I asked to speak with a member from corporate or higher up - he said that I could not. Before ending the chat, he said "Sandals does not have sexual assault issues." Seems odd to me.

Horrible experience at Sandals Bahamas! Do not waste your money. Property is rundown, staff is surly, food is mediocre at best. They almost sent our luggage back to the airport instead of to our room, they messed up the date of a romantic beach dinner my husband planned and paid extra for, and then tried to blame us. Management is useless at making things right. We wrote a detailed email to Customer Support 2 weeks ago and have not heard a word. From top to bottom the staff at this resort doesn't give a hoot about customer satisfaction. We wasted $8000 and will never go to another sandals again.

Needed to cancel a trip due to family concerns. When we booked we were not informed that trip insurance charge of $248 was not refundable. Despite this, company refused to issue a credit, although transaction was less than on week old.

Our room is not clean. It smells so musty that it’s burning my throat. I called and made them aware. They would send housekeeping but that won’t help the nasty smell. I won’t be back here

Rip off and a Scam - legal scam model explained 1) Flight tickets: the city I live in to the Jamaica on WestJet website is 400$ a ticket. the 100% same ticket, same flight same class sandals sold to me for 1200+ 1A) all -inclusive hides these crazy pumped up charges. 1B) even if you cancel the rooms they already made a lot money from your tickets 1C) if they made so much profit on the tickets, they have a huge scope to give refunds, or at least partial refunds ( if you buy tickets on westjet website you get 100% credit) 1D) they will claim they make no profit on the tickets so the extra money just went into think air 1E) when you fall into a scam it is not by force or at gun point it is because they sweet talk / marketing and make you give your money to them. and now you are the fool for being scammed not the scammer. same story I am the fool for trusting them and giving them money. when I asked them about how a 400$ ticket is charged at 1200+ their reply was I did it like I gave them the money so it's my fault. ( I gave them the money because I believed them when hey said they make no profit on air tickets ) so basically they will lie and if you fall for their lie you are the fool. 2) Hospitality: lol, they are no way close to 5 star service. I have stayed at a wide range of hotels ( class wise) and also worked in the hotel industry for 3 years. and I give them 1/5 stars for hospitality 3) Stay: much better stays are available at much cheaper rates. 4) this place is close to a 2 or 3 star.