Sandals ResortsReviews of sandals.com

Was charged for an excursion we could not attend due to flights being canceled for 48 hours to the location. Refuse to refund. Also, charged us EXTRA when moved to new location..we did not know about AND it was smaller/not what we were expecting as far as entertainment (did not show up/didnt have any) 1/2 of the time.

Booked a trip of a lifetime for December 2023. The representative pushed the Trip Protection Plan and made it sound like you could cancel for any reason. Unfortunately, I had to cancel due to work-related issues that were out of my control. After canceling the trip on July 17, 2023, I received a determination letter from Trip Mate that the reason for the cancelation was not covered. The representatives are making false claims. SHAME ON SANDALS AND BEWARE when booking a Sandals vacation. It's not worth losing thousands of dollars...

Be Aware Be Aware! Paid £8000, I had a heart condition, now doctors advise to not to travel (which I have a letter from the consultant) , I spoke to Sandals to change the package to my daughter and her husband name! They refused!!! They told me even if I was to die I won’t be able to change the names on my holiday that I fully paid for!!!! Now they will probably resell our plane business class tickets and our hotels package!!! What a rip off and abrupt customer service!! Please be aware and book straight with the hotel and the airline! It is not worth the risk.

I have stayed at Sandals multiple times and have enjoyed myself. However, their travel agency, UNIQUE TRAVEL CORP is absolutely THE WORST! Their customer service is HORRIBLE. November 2022, I was scheduled to fly from Orlando to Miami and then Miami to Barbados. My flight to Miami was cancelled. So, I was forced to drive to Miami in order to catch my flight to Barbados. The airline issued refund for the cancelled flight, which was sent to Unique (as the travel agency who handled the booking). To date (8 months later), I still have not received my refund. I have made numerous calls, spent hours on the phone with them to no resolve. They keeping telling me they are researching where the money is and will call me back. No one ever calls back. Not to mention, they REFUSE to let me speak with a supervisor. It has been a complete mess. At this point, it just makes me never travel to Sandals again.

We were long-time Sandals customers with 60 paid nights. We booked to travel to Sandals Ochi but had to cancel due to covid. We booked again and had to cancel due to my wife's hip surgery. We checked our profile and were shocked to find out that all of our points were cancelled due to inactivity. We contacted Sandals and spoke with a lady who was able to return our points "IF" we booked a resort that had absolutely terrible reviews. We chose to decline. Sandals pride itself on being top-of-the-line, 5-star and so on and so forth, however, they definitely need to work on their customer service. FYI, we were at no time notified regarding the point expiration date and were never told that there was such a thing. We are extremely disappointed and I contacted Sandals via my Sandals app to see if they were interested in correcting this issue, no return correspondence. I want people to realize how things can deteriorate. I realize covid put a damper on resorts but I can't understand how they could treat us like this! John Robinson Sandals member ID 7742147295905100

We paid for a trip in August 2019 for our 35th wedding anniversary the following year August 2020. For the 1st time we paid for trip insurance (3rd party)! Finally after 3 years of attempts we were denied reimbursement. Instead sent 2 vouchers for another trip to Sandals, BUT we have to PAY upfront for another trip, THEN mail in said vouchers. HOW the hell do I know they'll pay me back after a second time???

My husband and I booked our first ever all-inclusive Sandals vacation for April of 2023, and we were excited to relax and enjoy a week of sun and fun. Our experience could not have been worse… The check-in process was chaotic and prolonged, setting the tone for a disappointing stay. The orientation instructor never showed up, leaving us clueless about the resort's offerings. When we went to the front desk for help, every staff member we dealt with was rude and unhelpful. We upgraded to a nicer room so we would be able to order room service, the first night we tried several things on the menu and the food was disgustingly subpar, and we both got sick. There were also several other issues with our “upgraded” room.. The bathroom door didn't close due to uneven floors, and the toilet had constant flushing issues. The AC failed to cool the room adequately, making it uncomfortable. When we raised concerns with the club level concierge, nothing was done. In fact, more often than not the manager was “currently off-site” and we were left with empty promises that someone would follow up. On the 4th night of our trip, we had dinner at Schooner’s and my wife got FOOD POISONING. She was unable to get out of bed for two days, except to run to the bathroom to throw up in a toilet the WOULD NOT FLUSH. On top of that, it was nearly impossible to get room service to answer the phone, when we needed more towels or a fridge restock. My husband had to go to the restaurants on site to find food I could stomach and bring it back himself… Would you call this a luxury vacation? We spoke to several people while on the property and were never given assistance or compensation. When we got home, we submitted a complaint through the customer service department and after months of back and forth, Sandals was unwilling to provide any sort of a refund. Their only offer was a 3-night stay at another Sandals property. AS IF I WOULD EVER GO BACK. Stay away from Sandals Barbados if you value your money and well-being. Although the property was nice, the service and experience was horrific.

We stayed in room 150 at Sandals La Toc from 6/11/23 through 6/16/23, When we first entered the room there was a significant odor of mold and mildew. At first, we thought it would air out. We turned on the fan and opened the sliding glass door. The fresh air helped, and we became accustomed to the odor. However, every time we left the room and returned the odor was overwhelming. We asked house keeping for air fresheners several times and they were never provided. A staff member asked about our stay, and I informed her about the dissatisfaction with the room and she stated that she would inform the front desk staff. Our concerns were never addressed. Every time we entered the room we were hit with the odor of mold and mildew. After several days I examined the room closer and noted several places where mold had been painted over The staff had to have been aware of the rooms condition, but the room was booked despite its condition and no steps were made to rectify the issue. I am concerned that guests may become seriously ill from being exposed to and inhaling mold spores. I suggest that the room be renovated.