Terry
I ordered Aronia
I ordered Aronia. I received a different product. I emailed 3 times and called once and left a message on what to do to correct the situation and get my original purchase. I have not heard or seen a thing in 3 weeks.
Response from Samsara HerbsApr 3, 2022
Hi Terry, this is fortunately already resolved with you but wanted to clarify: we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.




