Samsara HerbsReviews of samsaraherbs.com

Response from Samsara HerbsNov 17, 2022

Hello Customer X, is this complaint about our company Samsara Herbs or a different company? We never charge a fee for a cancelation and we also have not heard from you? Can you please tell us your order number and contact information so we can look into this? Thank you - Samsara Herbs

Response from Samsara HerbsApr 3, 2022

Hi Kaia, we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.

Response from Samsara HerbsApr 3, 2022

Hi Mindy, we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.

Response from Samsara HerbsApr 3, 2022

Hi Mam Mil, we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.

Response from Samsara HerbsApr 3, 2022

Hi Dana, can you please contact us at [email protected]? If you are having trouble using a discount code given to you we will gladly assist you with this :)

Response from Samsara HerbsApr 3, 2022

Hi JS, we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.

Response from Samsara HerbsApr 3, 2022

Hi Lily, a bit of a late reply here on Trust Pilot but I can see in the order system you were refunded a few days after your email to our support contact address. Since this was already resolved, can you please confirm everything is alright and we can right this 1 star review? Thank you kindly and we are at your service should you need any more assistance.

Response from Samsara HerbsApr 3, 2022

Hi Terry, this is fortunately already resolved with you but wanted to clarify: we admit that there was an issue with our customer support. The person in charge of customer support, while initially doing a great job, started to skip customer emails more often and we only found out afterwards. That person does not work for us anymore and we strive to do better with our new team member in charge of customer support. We will always provide a response to emails sent to us in at most 24 hours. Hope we can make it up to you! Contact us and experience our new support level please. Thank you for your understanding.