SamsaraReviews of samsara.com

Dash cam doesn't even work,,

These guys are just "spot on"! They are 100% at the ready if you ever have an issue. Customer Service is beyond compare. The system is a Fantastic addition to our Company. The Fleet rolls on with Samsara..

The software and interface is great. It just didn't have an option that we need for taxes in Oregon. Tried to return within the 30 day trial and can't get anyone to take my call or return my email. They keep charging me for the product even though I told them that we can't use their product.

Great website

10 out of 5 STARS! I see some bad reviews and do not understand. A year ago we were desperate for an ELD compliant solution because our current vendor at that time, Verizon(AKA Fleetmatics) was trash. In addition, we were in the market for dash cams. I looked at every big provider out there for ELDs and dash cams. After research and trial periods were done w/ several providers it was clear that Samsara was the best option. Drivers love the driver app because the ELD and DVIR features are user friendly. Customer service and engagement is off the charts. Samsara listens to feedback, frequently adds new features and is always improving existing systems. I could go on and on. Samsara is the best provider out there - HANDS DOWN! Do not let these bad reviews fool you.

First off, I am usually not the kind to go online and write bad reviews, but this is a must. We were very excited about the Samsara product. We pushed our salesman to give us a 60 day trial which we are very thankful for. The second week we started having problems with cameras not working. I called every few days about multiple cameras not recording. Since we were new to the system, I had a open mind and thought maybe we were doing something wrong on our end. Maybe I was too nice and passive about having these problems and thought it was ok to brush me off. They usually got back to me within the day, but by the time they did get back to me the cameras would be working again and they told me they would look into it. They told me many times they did software updates and refreshed the system and it should fix it. One of my vehicles was involved in an accident this week, we were excited that samsara said they got all the problems squared away and we would be able to review the footage from the incident. WRONG! No footage! They said for some reason it wasn't connected to their network at that moment. I advised them that I needed to know the steps on how to return the system that consistently failed me. I was not going to pay a premium for a product that was not producing the way they promised it would. Since that request, I have received numerous phone calls about them fixing the issue and their representatives trying to go into detail about the failure and what they have done. Too bad they didn't give my system this kind of attention before this incident. Only now that I do not want their product they are trying harder.

We took up a months trial with Samsara. We found that when the equipement was plugged into the vans, it interfered with the electrics on one of the vans to the point that the van kept breaking down. It was fine after the unit was unplugged. Some vans were reporting faults on the dashboard but werent coming up on Samsara as faults. The system wasnt as detailed as our current fleet management system. After two weeks we decided to return all the equipment within the 30 day guarantee. However some money was debited from our account without our authorisation. I have emailed and called Samsara to get a refund but we havent got a response. UPDATE : We finally got a refund of the money after many calls and emails.

I found Samsara and have never been happier. We had been using a company with nothing but problems and no customer service or follow through. That is not what I found with Samsara. I found dedication, honesty, and a quality program. From a Safety Director stand point I love the ease of the program. Very user friendly. My drivers also seem to be liking the app. I am most impressed with Samsara’s employees. I had one sales guy, who went well above and beyond his expectations to make sure I was comfortable in the purchase. And the best part is during the start up we have ONE tech support guy dedicated to us. These guys both take the time to listen and help. Very fast responses. I am very impressed with Samsara as a whole. And install is painless!! High quality on the cameras.