SamsaraReviews of samsara.com

Samsara has been seamless to implement into our transit system. It's easy to use and intuitive. The trial we had in 5 vehicles proved how well the system works. Technology changes so quickly and with Samsara, we always have the latest and greatest products as part of our contract.

Samsara is the worst ELD product I have ever had to use at a trucking company. Their products to not provide the service we require as our main lanes require us to travel Northern BC. The cellular service is VERY poor and the same goes for the customer service. There are periods of 10-14 hours where the ELD does not even register due to poor cellular service and the drivers are unable to view their clocks with confidence. Drivers HOS are affected daily, and the issues caused create questionable HOS. We pay for a service that does not meet the needs of our company. When reaching out to Customer Support, they brush the issues under the rug so to speak, and always turn it around back on our drivers. Samsara is never at fault. Samsara does not recognize a driver's reset and will force the driver to complete a 2-hr rest requirement on day one of his cycle. I have submitted complaints to both the FMCSA and Transport Canada, because Samsara does not allow the driver to do what he is legislated or allowed to do. The issues I am experiencing have been ongoing for the previous year since I started at this company. I have opened 99 tickets with them in 11 months. Their responses are mostly a link to an article and I have to go do my own support session, which makes contacting them redundant. Beware, I am trying to find a better ELD provider that is more user friendly to the driver, and where the admin gets the support needed. For the first 6 months, I felt like I was a Samsara employee. Update: 6 weeks later.... Our contract came up for renewal. I reached out to samsara with the request to use their services month to month as opposed to resigning a 35-month contract. Denied. I asked them to bring the contract down to 12 months and was told we would have to pay the 12 months up front. Meanwhile, I receive an email stating we are $5400 in arrears with them and until we pay, they will not renew our contract. I respond with proof the $5400 was paid (back in 2022). They state they will send my information off to the accounting department for review. 3-4 days later, they come back with we are $17000 in arrears. I audit our billing information on our billing tab, and compare with our accounting department, all of which clearly show there are zero arrears (including their own system - all invoices marked as paid). Currently, we have not resigned the contract and are waiting to hear from their accounting department. We requested proof of their accusation of such large arrears, to which they have not provided. Fast forward to a couple weeks later.... I request a conference call with their support department so I can learn the "Safety Overview, Driver Performance, & the settings in the background that calculate the scores on the system," Samsara responded with the following, copied/pasted: Although we do not offer onsite training we do have some resources that should help you with these subjects. We do offer LIVE: New User Weekly Training Webinars as well as we offer Access Now: Samsara Academy, which includes onboarding courses and short tutorial videos to help you and your team learn how to set up and leverage Samsara for your operation. Additionally, our Safety Training (Beta) product enables managers to assign training courses to drivers through the Samsara Driver App. We do also offer these articles that have more details as well regarding: Safety Overview Safety Score Weights and Configuration Speeding Reports Driver Efficiency Report Driver Scores Dashboard Please let me know if you have any further questions and I would be happy to reply. Thank you. *This is what I get, links to articles and webinars. That's their support. Very impersonal, and ineffective. I spend way too much time completing my own support and what I have learned, I had to learn on my own. All I wanted was a phonecall, to walk me through in real time what I needed to learn. I have reported Samsara to Transport Canada, FMCSA both DOT & HOS, the Premier of Alberta, as well as the Better Business Bureau. Transport Canada has contacted me both via email and the phone and have told me to document, document, document. There is a current investigation with multiple trucking companies and Transport Canada.

Great communication and service, focused on what was right for our company and needs, very patient with extended account setup time.

The integration of GPS technology has significantly improved our operations and efficiency. It has not only enhanced the accuracy of location tracking but also streamlined our workflow by providing real-time data on the whereabouts of our buses. We have noticed a positive impact on customer satisfaction from our stakeholders (depots, schools, parents) in terms of providing real-time data on the location of our buses. Furthermore, the user-friendly interface of the GPS application has made it easy for our team to adopt and utilize the technology seamlessly. The intuitive features and clear mapping have contributed to a smoother transition and minimal learning curve for our staff.

The information that is at your fingertips, with Samsara, is powerful and accurate. It not only helps to prevent accidents by coaching drivers to drive more responsible, but it also protects you when the inevitable accident occurs by having a set of unbiased eyes available.

Customer Service! For us nothing is more important than good customer service. This is why we switched to Samsara. Out previous Telematics provider had terrible support after the sale. Samsara has shown us amazing support throughout the entire process.

I would have to say the best part of Samsara is the team that is there to help you set up the system to work for you and your company. April helped a ton, would call me weekly, email and just make sure I didn't need anything, and of course I always did because a new system like this can be overwhelming, but I would give you guys an A+ on making us not feel too overwhelmed and helping us step by step Other than that, just a few things to note. Our first week we caught 1 driver idling for 2 hours... huge money saver. We have since caught several others idling, using vehicle for personal use, trying to be deceptive, but us having proof now that Samsara is around. Geofence, oil change, idling, etc. all these notifications are helping manage our fleet from the comfort of our desk :)

Best Tracking module I have ever been able to enjoy, extremely accurate & handheld w/o a doubt best system!!