SamsaraReviews of samsara.com

They have absolutely terrible customer service. get assigned a rep and you cant get ahold of anyone when you need assistance. And they will not let you out of contract. Wont even let me buy out my contract. Terribly unethical business practices and the device is mediocre at best. Technical Support is little to no help When you do get in contact with them.

Tracking made simple. Took very little time to install with various options of Cable attachments. per second tracking and we noticed 10-15sec delay.

the time, attention, patience, and just how nicely they would answer our questions was really great.

We have been a client of Samsara for several years. The equipment and technology are the best. The customer service is by far the worst in the industry, and in business overall. Disorganized, constantly switching account managers, no follow up. An account rep DW won't return calls or emails, this is par for the course and infuriating. Samsara recently turned off our ACH option, we received a $35 last fee charge, I called the 3rd party leasing company for Samsara and was hung up on and then just dropped before even getting a person on the line. AVOID using this company if you ever think you may need to talk to a human.

We've been a customer of Samsara since 2019 and their customer service got a lot worse since they went public. It is almost impossible to reach them and even if you do, good luck finding someone who can really solve any issues you have or provide any solution. They will keep sending you from one person to another and you will end up not getting any help at all. Recently they disconnected our service and I contacted the service. After a week or so, I get a response. Then I spoke to the sales rep and she said we have to renew contract for 2 of the devices. Then she said she would give me the same deal as the last time. After signing the contract, I found out we only have dash cam service but we can't do live sharing, check fuel levels etc. These options had completely disappeared. She would not answer to my emails and instead, I got a phone call from her co-worker and they are saying now we have to pay double in order to get the live location sharing option. This is insane. I was never told about this. I have two family members and couple friends who uses Samsara for their fleet of over 130 trucks. After speaking to them about this issue, we are all planning to switch to something else. This is just unbelievable how you have to beg them to get any help. For the amount of money we are paying, we can get a lot better customer service who cares about you.

Easy and smart to use, excellent support.

Samsara's accuracy and user-friendly interface impressed me, making fleet management a breeze. Its ability to autonomously minimize fuel consumption and correct driving habits is remarkable, driving significant improvements without constant oversight. This system is an intelligent financial investment, proving its worth by delivering substantial savings and efficiency gains. I highly recommend Samsara to anyone looking to optimize their fleet operations and see a return on investment over time.

Excelente servicio. Trato amable y siempre están al pendiente de las necesidades de sus clientes.