Ovadiah A.
Terrible customer service —their…
Terrible customer service—their supervisors never call back and representatives are not knowledgeable. Bad customer service overall. Update (7.12.2024): Not interested in providing feedback. Feedback that improves your performance does not reimburse me. You lost two customers buying thousands of dollars worth of supplements. We made legitimate purchases with a legitimate card, which you processed and fulfilled. I think you guys are missing the point—no one called me back and evaded my calls!
Response from SameDaySupplements.comJul 12, 2024
We sincerely apologize for the frustration you've experienced with our customer service. Our aim is always to provide excellent support, and we regret falling short of your expectations. We understand your concern about the transaction issues with international credit cards shipping to the USA. Due to the high-risk nature of these transactions, our merchant processor has specific guidelines. We do offer alternative payment methods, including bank transfer, to accommodate such transactions, but we regret that you chose not to utilize these options. Your feedback is valuable to us, and we're committed to improving our service. If you have any further concerns or would like to discuss this matter in detail, please reach out to us directly. We appreciate your understanding and hope to regain your trust in the future. Best regards, Customer Support Team SameDaySupplements.com



