SameDaySupplements.comReviews of samedaysupplements.com

Response from SameDaySupplements.comOct 12, 2026

Dear Customer, We're sorry for the frustration with your delivery and understand how disappointing it is to see your package nearby but not yet delivered. Your shipment is being transferred from UPS to USPS for final delivery. Unfortunately, the Columbus Day holiday has also affected shipping operations, as carrier closures and adjusted schedules can cause additional delays in processing and transferring packages. While we don't have control over carrier transit times or the UPS-to-USPS handoff process, we understand your frustration and apologize for the inconvenience. If you have any questions or need assistance with your shipment, please contact us at [email protected], and we'll be happy to help. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comSep 28, 2026

We’re sorry for the confusion. After reviewing your order, we can confirm that it was canceled and fully refunded on September 22nd. We also sent you an email regarding the cancellation and refund on the date of purchase and cancellation. Since the order was canceled, no package was shipped. If you have any questions, please contact us at [email protected] and we’ll be happy to assist. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comSep 18, 2026

We’re very sorry your package arrived damaged and that powder spilled during shipping. We understand how disappointing it is to receive a product in that condition. After you contacted us and provided photos of the damage, our Customer Support team acted immediately. Within an hour of receiving the photos, we sent out a replacement to you. While shipping damage can unfortunately occur in transit, we always work to resolve these situations as quickly as possible. We appreciate you giving us the opportunity to make this right.

Response from SameDaySupplements.comSep 11, 2026

We’re sorry for the frustration. As stated in our policy, which is agreed to before placing an order, we can only issue credit once the package is physically returned to our warehouse. It’s the customer’s responsibility to know their country’s laws and regulations before ordering. If a package is rejected by customs, we must wait until it is physically returned to us before credit can be issued. International returns can take a long time due to customs processes outside our control, and unfortunately, we have no control over return transit times. Once the package is received back at our warehouse, we will issue credit according to our policy. If you have any questions regarding your return, please contact [email protected]. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comAug 17, 2026

We’re sorry for the frustration and understand you’re eager to receive your order. According to the tracking, your shipment has been receiving regular updates, including an update earlier this morning, and is currently in transit within the normal timeframe for the international shipping method selected. The current estimated delivery window is August 19–23, 2026. International shipments can take additional time while moving between carriers and through customs, but your package is still progressing toward its destination. If you have any questions about the tracking, please contact us at [email protected] and we’ll be happy to assist. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comAug 20, 2026

We’re sorry to hear that you haven’t received your order. Unfortunately, we couldn’t locate an order under the information provided with this review. Please email [email protected] with your order number and the email address used at checkout so we can investigate and help right away. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 24, 2026

We're sorry to hear about your frustration. We want to clarify that Same Day Supplements does not charge customs duties, taxes, or import fees. By placing an order on our website, you agree to our international order policies, terms, returns, and shipping conditions. As stated in our policy, SameDaySupplements.com cannot be held responsible for any customs laws or regulations that result in additional costs, including taxes, duties, delivery delays, or seized products. Any customs duties, taxes, or import fees are determined by your local customs authority and are not charged or controlled by us. It is the customer's responsibility to know their country's customs laws and regulations before placing an order. If additional fees are assessed, your local customs authority or carrier will contact you directly. These charges are separate from the product cost and shipping cost paid at checkout. Our international shipping policy is available here: https://www.samedaysupplements.com/international-orders.html. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 2, 2026

We're sorry to hear that you were disappointed with your experience. For the protection of both our customers and our business, all orders are reviewed by our fraud prevention system. Unfortunately, your order was identified as high risk, and as a precaution, we issued a full refund rather than processing the transaction. This decision is based on the payment security review and is not related to your location or the fact that you are ordering from Europe. As an alternative, we offered payment by wire transfer because it allows customers whose card transactions cannot be verified to still complete their purchase securely. This option is entirely voluntary. We understand this may have been frustrating, but protecting customers from potentially fraudulent transactions is something we take very seriously. Best regards, Customer Support Team SameDaySupplements.com