SamebikeReviews of samebike.com

Top service!

I ordered and paid for a new LO26II replacement motor on April 1, 2026. I received it on 29 July - two days ago. After making initial enquiries about the delay, I was told there was a lack of stock. I was understanding and patient, but it seemed that my order got put on the back burner and wasn't until I demanded immediate shopment or my money back last week that a new motor was rapidly shipped by DHL to me. The lack of follow up for my order left me disappointed. Hopefully the new motor will make amends. MB.

Thank you bike is awesome 💙💜💚

I am writing this because my bike Got stolen. And when I wrote to the support to get the steel number, the Said there was nothing the could do even tho I have the receipt and everything Else. I dont Think they have anything under control when theres litreally nothing they Can do if your bike gets stolen. Also when your bear in mind there are countless other companies where they of course could help your out with information about your vechile. So i just wanna say if youre unlucky like me and got your bike stolen even tho its locked and everything you Can say goodbye to a whole lot of money no matter of how expensive that vechile was And I personally really wouldnt recomend buying from this Company. Thanks for nothing and to everyone that is going to buy from this Company i wouldnt lock the bike anywhere in public because if youre unlucky like me there is absoloutly nothing they Can do about I mean seriously I Can even file a damn police report now because I dont the info I need Btw the info they write about the vechile is nowhere near to being true i travelled 50km in gear 3 (the middle gear) wich is Way below what they wrote the bike could travel 50km was supposed to be the minimum my bike could travel but I nedded to ride Way slower than a regular bike to reach anything near that level

Quick and reliable

I bought the Samebike with high expectations, a robust ebike, sufficient range, a strong motor and a load capacity for my weight of 110kg! I got a semi-finished product compared to my previous Italwin Flipper! The settings on the display were not explained enough, there was a very long delay when starting the pedals, obviously a problem with the cheap sensor! The autonomy was debatable, not even 50% of the declared one. The application on the mobile phone DOES NOT WORK! I tried it on three different mobile phones! The charging process requires the bike to be unfolded and folded because it is DEAD! I have been using the bike in my house by the sea for about 3 months. I took the battery with me to possibly recharge it over the winter. This is the second season of use, when I turned on the bike, the display only showed half the characters! Customer service is for 0, long response time, no help, in the end I paid for a replacement display that traveled for a whole month! I expected a lot more effort and after-sales support from a young company trying to break into the market, but apparently they only care about selling something and forgetting about the customer, who is the most important link in the product placement! My message is to avoid these bikes!

El paquete llegó bien, el montaje de la bicicleta es bueno. Llegó un par de días más tarde de lo previsto.

Great bike, easy to cycle. Fast delivery and excellent customer service. I have spinal stenosis so walking is difficult but this bike allows me to still excercise without the pain