Pedro
Disappointing Experience
Ordered a bike, got delivered to the wrong address. Despite repeatedly asking them to correct it, they didn´t do anything, saying "it's DHL's fault, we did what we could". The product got returned back by DHL to the sender, and it took me almost a month to get a refund. First they had to make sure the bike is actually back to the warehouse (despite DHL explicitly telling them so), then there was some sort of Chinese 4 day festival, then the warehouse was on holiday, and after a huge amount of back & forth on Whatsapp, they finally made the refund.



