SalviaExtract.comReviews of salviaextract.com

Response from SalviaExtract.comJan 7, 2016

Jwright. We did not steal your money. When a transaction is unsuccessful its not uncommon for the your bank to put a hold on the funds. Your funds will be returned within a couple business days. This is not something we can control nor did intentionally. To speed up the recovery of your funds on your card I would suggest calling your bank. Your transaction has indeed failed to successfully process, probably because your issuing bank put a block on the transaction. Our Merchant Processor is based outside of the United States because of the nature of our business and as a result we have no control over what US banks decide is within their acceptable parameters or not when it comes to accepting charges. To allow the charge to go through you would need your bank to put an exemption on our company name. If you have any questions you can always call us during business hours. We are not here to steal anyone's money and we do not take such accusations lightly.

Response from SalviaExtract.comDec 28, 2015

James. We are sorry you feel this way. We would like to clarify here the reason for your failed attempts. Our payment processor unfortunately is one based abroad due to the nature of the business. Certain American banks will automatically block transactions originating outside of the United States. Attempting to pass your card multiple times without success on the same system will naturally trigger red flags with your card issuer. In these cases an exemption needs to be requested by you from your issuing bank (for the transacting company) in order for the transaction to be successfully processed. We would be happy to spend the time to walk you through the process of getting your card to work. We alternatively offer cash on delivery as a payment which is an option available upon request. We are open Monday to Friday you can reach by phone. Number is listed on our web site. Or alternatively you can contact us by email at contact(at)salviaextract.com We do make attempts to contact clients with failed transactions in order to attempt to mitigate. So if you placed an order you will be receiving a call from our agent on Monday. On an additional note when a failed transaction occurs you are re directed to our failed credit card page which has detailed instructions on how to get your transaction approved. We do hope we are able to come to a mutually satisfactory solution. Your business is very important to us and all complaints are taken seriously.