SalviaExtract.comReviews of salviaextract.com

Response from SalviaExtract.comMay 22, 2016

We are sorry to hear of your bad experience. We apologize for the untimely manner of our communication. When it comes to C.O.D.s we receive many orders from people who place orders for the sake of placing an order, as such, to keep our business economical we had to institute a policy where customers need to confirm their actual intention after placing their order to minimize on the amount of orders being shipped out to people who did not want them. We are implementing a clearer message on our check out for C.O.D. to make it clear to people that they need to confirm prior to their order being shipped. We did not want to implement an automated system because or else you'd end up getting emails every day for 7 days until you confirmed.. and we are not in the business of Spamming people. After looking into your issue, we do see that our customer service agent tried to contact you over the phone about changing a particular product that you order which was out of stock. It was our fault for leaving that product in stock when it was out of stock, for that we apologize. This put a delay on your order being shipped out. We did look through our e-mails and did not see any e-mails from you but its plausible you used another email address and we overlooked it. We have removed said product that's out of stock our intention is not to mislead of create inconvenience for customers, so that should avoid any future issues such as yours from arising. Our standard turn around time is anywhere from 24-48hrs, during Monday to Friday. This also includes our office hours for our responses. We did attempt to contact you after seeing your concern via phone we hope we can find a suitable solution to resolve this situation. We take your complaint seriously. As your business is important to us.