Saltwaterfish.comReviews of saltwaterfish.com

I'm limited with options where I live so this is my only other reasonable option. The return/guarantee policy here is still beyond ridiculous and unacceptable. If u buy something on store credit and it dies, you lose your money. And they decide how your credit is used. It's still asinine and absurd, but whatever I guess. If I had more local options I'd go that route, but I don't so that's just how it is.

The guarantees are questionable. When the fish come in they aren't moving in the tiny bags. After the first shipment, you were telling me they were still alive, and to acclamate and put them in the tank. I do, still no movement, but you're telling me they are still alive. Then after the period is up, you want pics to show they are dead, but now it is past the replacement period. Now you listen to me the customer, that they were in fact dead, but since you didn't accept the fact, upon receiving the package, you don't honor the guaranteed. Also, when the order is several fish, or cleanup crew, unless they are ALL dead, you don't warranty any of them. If you warranty fish, it is in a store credit, not a replacement of the fish. To replace the fish, you must order them again, and they cost again because the shipping and packaging cost more than the original fish did. So by the time you get fish that will survive, you've paid for them multiple times, and paid the shipping multiple times, just to have the specific fish alive in your tank. ie. My tank has algae tanking over because I need adequate clean up crew. I have ordered 4 times the cleanup crew bundles, now over 100 of them, and I only have 5 snails and a few crabs alive. The others never moved in the bag when I got it, but you claimed they were still alive. And my tank is covered in algae. I leave them in the tank until the diamond gobie buries them up and then you want me to dig them out just to prove they are dead. That risks the other fish because I have to disturb their environment to dig the snails, startfish, etc. out of the sand, etc. But unless every one of the snails are dead, none of them are dead according to you for the warranty. This is good for you, but not good for the customer, because their tank is still fishless unless they BUY them over and over again, and the shipping over again. My tank is over a year old now, and I have one yellow tail blue damsel still alive from a year ago. But everything else I've bought over and over, because they either have died in shipment or within a day or so afterward. The cost, well over $2000 for fish that were under$25-40. Each time, the shipping was $25-45 to ship and another $10 to package.

Received my order promptly. It was packaged very well and an information sheet; guide to acclimate was on top. I ordered 2 feather dusters and a long tentacled anemone, sized medium. The water was pretty dirty I must say, in both bags. The worms are like small, very limp cooked noodles. The anemone however was a lot larger than expected. Just very leary due to the filthy water they were in. Sure hope they all make it. Thanks for the prompt delivery, free shipping and good prices.

Over all experience was good and customer support was friendly. Fish arrived and expected health although the overnight delivery was delivered in the evening so they were in the bags for a little over 24 hours. My shipment was missing one turbo snail and I’m not sure it is ever going to be resolved. The phantom snowflake clown fish I ordered ended up just being Picasso’s not even snowflake clown fish. But at least I got some fish that might make it. I highly doubt I will shop here again

some issue with the order but was able to place it

While placing my order, I went to 'check out' and the total price went up. I forgot, that the 1 inch Blue Tang was on sale for $29.99 and was billed $62.99. It occurred to me later in the day. That was very sketchy and not sure why that happened? My order did arrive close to on time and all fish were alive and did well in both of my customers tanks. I have my own business doing aquarium maintenance for 34 years in Colorado.

i like the company, but several times i have had to cancel orders because they didn't have what they said they had at the time of order, or "your specimen did not pass inspection" and try to sell me something else. i don't know why this happens but i wish something would be done to prevent it in the future. I'm trying one more time.

I will give 3 stars for now. My very first order from this company I had 2 out of the 3 dead due to a packaging error. That is not something anyone should have to deal with. Anyone who packages should make it there top priority and not skip steps. So I will give them one more shot. Hopefully I am not out another $100 plus this time