Saltwaterfish.comReviews of saltwaterfish.com

Response from Saltwaterfish.comJan 29, 2019

Thank you for your review. We are more than happy to explain anything that isn't clear regarding your purchase and we would love to hear your feedback! For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 29, 2019

Thank you for your review. It is equally important to us that these delicate marine animals are delivered as quickly as possible to be safely introduced into their new home. We are truly sorry for the FedEx delay you experienced. It is incredibly rare and we handle any delay issues with extra VIP customer service. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 29, 2019

Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. During this process, if an item that was purchased, is not robust in health, we will contact customers to offer the choice of a substitute or refund. This detailed attention to each specimen allows us to ship only the best marine animals. We would love the opportunity to have you experience the value and quality we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 8, 2019

Thank you for your review. All items have a description indicating size. We do also accommodate order note requests for largest, etc. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 8, 2019

Thank you for your review. Please contact our customer support via chat, email [email protected], or phone 772-462-0203 for an update on the remaining portion of your order.

Response from Saltwaterfish.comJan 8, 2019

Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. We offer a 15 day live guarantee which covers these devastating and unfortunate losses. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 8, 2019

Thank you for your review. We offer a 15 day live guarantee, which states how store credits can be used. Our promotional offers are an opportunity to get marine life or discounts that are unmatched in the industry. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.

Response from Saltwaterfish.comJan 29, 2019

Thank you for your review. Our packaging is prepared for each zip code and is thoroughly inspected before shipping, and every precaution is taken to ensure a healthy fish will thrive in its new home. This detailed attention to each specimen allows us to ship only the best marine animals. Please consider giving us another try. We would love the opportunity to have you experience the value and quality we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.