Saltwaterfish.comReviews of saltwaterfish.com

I had 1/2 my fish die, communicated with you via email. There is no way to report dead fish using iOS on the website. So even though your email said I would be credited, I have not been

Ordered 4 aquarium supply items. Only received 3 of 4 items ordered. Called right away to report issue. Was told management would have to handle the problem and I would receive a call Monday. No call Monday, so I called. Same customer service person apologized for the no call. Told me management had contacted shipping to find out what happened and I should hear back no later than Wednesday. Now it is Friday, still no contact from company whatsoever. Paid for an item I never received and cannot get company to make it right or at least call me back! Very frustrating. Feel ripped off as they will not get back to me, send the item, or at least refund my money for the missing item. Not a good first impression as a business. I will not be ordering from them again.

Fish dead on arrival! And Undersized! Some were DOA.,The others would not eat. I contacted Saltwaterfish.com and their response was "do you want us to resend?" NO!, these fish were less then 3/4 in. Refund please! I purchased 2-3 in Mandarin, it was 1-3/4 in.

Order a fish dies paid for shipping on that fish and then order thru store credit and then says free shipping but then they say I cannot get free shipping if store credits used will not order again

I had a bad experience with these guys about ten years ago, but decided to try them again because they were recommended fairly highly by the commenters of BRS. Big mistake. Of all the online fish retailers I've shopped with over the years, Saltwaterfish.com is the ONLY one that has ever delivered items Dead On Arrival. They did honor my guarantee request- by sending me another Dead On Arrival specimen. I don't know if they have incompetent packers or if their livestock is just that unhealthy, but I won't be ordering from them again. The guarantee means nothing if they're just going to keep sending fish corpses.

The absolute WORST! company to order from. I placed an order and it said online it would ship out the next business day (being the following day as I ordered on Sunday) it is now Friday night of the same week and the order still hasn’t even went past the processing stage. I called on Tuesday and the rep told me it’s be shipping out the next day and we’ll that was a lie also hence it being Friday and still not shipped. I got an email from customer service saying it is expected to ship at the beginning of NEXT WEEK this is RIDICULOUS it happened to me once and I decided to give them a second chance but I will not be ordering from them again.

I can’t believe this the first one they shipped it was doa and looked dead for awhile the second one they shipped was also dead and it looked like they put in an ice pack instead of a heat pack freaking ridiculous unreal will never spend mo eh with them again

You have people pay extra to get there items,and don't get them like there told