Em M.
Fantastic customer service & dispatch!
Customer service reached out about my order due to a major snow storm headed to my area. Not only was I impressed that they monitor the weather in destination areas, but care enough about the livestock to ensure they avoid any possibility of low temperature death. Having a delay is disappointing, but better a delay than subjecting livestock to below freezing temperatures while they sit in a box on a truck until the delivery can be made. Once the storm passed, our new sea hare was dispatched and arrived less than 24 hours later, well packaged with a still warm heat pack. Sea hares don't always travel well, and this little guy arrived perky, hungry, and had no sign of distress or inking while in transit. Completely worth the wait! Thank you Saltwaterfish.com!