Saltwaterfish.comReviews of saltwaterfish.com

Love this place all my fish and corals come in a live

Very fast complete response to my order

Shopping at Saltwater online is a great experience. Numerous selections, many sales and a variety of fish. The reviews are helpful when matching compatible fish.

Fish were shipped and delivered right on time. I only wish they included more water in the bags for the fish as it doesn't leave much room for error as they're moved around.

I have made several purchases from Saltwaterfish.com over the years. They have mostly been very reliable and ship good quality specimens. Every now and again, they'll ship an order that may be short because an item ordered may no longer be available. That isn't a problem in most cases. The annoying part is, they don't contact you first to see if you agree to receive a partial order. In my most recent order, I wasn't allowed to select the date I wanted to receive my order. That option was always something that kept me coming back to Saltwaterfish.com. If there is no shipping date options available when I place my next order, I may search for another vendor who does offer this option. If you have a problem with a DOA or a specimen that doesn't survive a couple weeks, provided you acclimated properly and it isn't being bullied, they are good about providing a refund (DOA) or store credit for an animal that dies during the first couple of weeks. All things considered, Saltwaterfish.com is a reliable shop if you are looking to buy online.

I made my first order on this website recently before a big winter storm hit my town and shut shipping and mail down for about two weeks, in that time Saltwater Fish took every measure to ensure my fish were safe and healthy for delivery. Unfortunately one of the fish I ordered passed away a few days after receiving it, but I was immediately issued a store credit for the fish and was able to quickly get a replacement. Great customer service and dedication to the hobby.

I have mixed thoughts about this store. The good thing is their customer service is great and they back up their live fish guarantee the con is that I would say about 1/3 of the fish don't live which I have to say they do back up but that refund has to be on top of another order at regular price. Overall this is a good company and they have always treated me fairly. It is what it is with live fish shipped on an airplane. On a scale of 10 I would give them a 7 on the fish but a 10 on their customer service.

As far as saltwater fish goes they are great. I ordered a few fish and an anemone and some cleaners. They package shipped out and eas delivered with in 24 hours. Two of my fish were dead. Blue hippo and pajama cardinal. I reported this and they had refunded one and shipped another blue hippo the next day. My complaint is their shipping company is terrible. The fish showed up with a water temp of 54 degrees Fahrenheit. And the second shipment was sent out on wednesday at 12 PM. It is 3 PM on Friday and still no package delivered. Now I know the fish is going to be dead when it gets here but I do it like he fact that no one has to sign for th package. It just gets dropped and left on the door step. I think that is a little obsurd. We pay good money for these fish and yet they will just have them dropped and hanging out.